CHECK IN CLERK - 40HRS/DAYS

Description : ABOUT US :

With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinsons VNA & Hospice is also a vital part of our network, providing home-based services throughout Hampshire and Franklin counties.

MAIN FUNCTION :

The Central Registration Check-In Clerk is responsible for checking in all ancillary patients and scheduling walk in radiology patients. The Central Registration Check-In Clerk is responsible for gathering basic registration information and ensuring the accuracy of physician orders.

ESSENTIAL JOB FUNCTIONS :

• Interview incoming patients, or their representative, to obtain all pertinent and financial information required for the proper preparation of all forms and records.
• Work productively with all members of the Centralized Scheduling / Registration Team. Accept and contribute to all goals and objectives established by management.
• Receive referral and orders from physician offices, patients, their representatives, and visiting nurse associations. Schedule patients according to location of service requested utilizing the current scheduling system.
• Interact effectively with patients and doctors offices in order to gather correct, complete data necessary to ensure that clinical and fiscal responsibilities are facilitated, for both the patient and the Hospital. Follow manual procedures when computer system is not functioning properly.
• Follow insurance guidelines and keep up to date with all insurance requirements and stipulations in order to obtain reimbursement.
• Effectively work within multiple computer systems to complete all registration and scheduling tasks.
• Greet and register radiology and laboratory patients via the hospital computer systems; perform scheduling function for radiology walk in patients and accurately enter radiology orders for services.
• Stay current with new regulations of the many public and private insurance companies which patients carry; such as Medicare, Blue Cross HMOs, Health New England, Tufts, Workers Comp, and Liability - pre-authorization approval guidelines. Utilize Eligibility checkers such as Emdeon, Medifax, NEHEN and various websites. Follow guidelines in order to attain the appropriately benefit, eligibility and co-payment information and update the hospital based computer system accordingly.
• Advise non-insured patients of Hampshire Health Connect and provide contact information.
• Provide patient information in accordance with regulations governing divulgence of information (HIPAA).
• Maintain confidentiality of all patients records and data. Interface with medical records and billing department as required based on department, hospital and patient care needs.
• Provide coverage for extra shifts in case of unexpected absence of staff members or for vacation coverage for patient care needs. Work a flexible schedule as needed for business purposes.
• Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control and environmental standards.
• Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations or journals to stay abreast of current trends in field of expertise.
• Meet annual competency and retraining requirements.
• Attend meetings as required.
• Perform other functions / duties as requested.

Qualifications :

MINIMUM REQUIREMENTS :

EEO Statement

It is the policy of Cooley Dickinson Health Care to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cooley Dickinson Health Care will provide reasonable accommodations for qualified individuals with disabilities.

Cooley Dickinson Health Care embraces diverse skills, perspectives and ideas, and encourages people of color, veterans, people with disabilities, LGBTQ candidates, and people from other underrepresented groups to apply.

Primary Location MA-Northampton-CDH Cooley Dickinson Hospital

Work Locations CDH Cooley Dickinson Hospital 30 Locust Street Northampton 01060

Job Registrar

Organization Cooley Dickinson Hospital (CDH)

Schedule Full-time

Standard Hours 40

Shift Day Job

Employee Regular

Job Posting Dec 2, 2024