What are the responsibilities and job description for the Children's Program Assistant position at Mass General Brigham?
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
SummaryProvide exceptional customer service and provide a fun and safe environment for the child during events and/or playtime in the play hut.
Does this position require Patient Care?
No
Essential Functions
-Answers telephone inquiries and take reservations for all children's supervised programs.
- Greet each member, guest, and child into the Play Hut Nursery and make them feel welcome.
- Provide a fun and safe environment for the child.
- Coordination of parties and events.
- Ensure all required paperwork and payments are received, accurate, and complete.
- Ensure the work environment for each event is maintained in a professional and safe manner.
- Serves as a liaison between the program participants, and the appropriate youth program contact.
Qualifications
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
Yes
Licenses and Credentials
Heartsaver CPR AED [CPR] - American Heart Association (AHA) required
Experience
Experience in planning, organizing, and facilitating events and programs of all sizes and ages. 1-2 years preferred and Childcare experience and/or Early Childhood Education. 1-2 years preferred
Knowledge, Skills and Abilities
- Ability to work independently and as part of a team.
- Ability to handle a fast-paced environment.
- Ability to execute planned curriculum.
- Requires the ability to plan and perform a wide variety of duties requiring general knowledge of policies.
- Strong communication and interpersonal skills.
Additional Job Details (if applicable)
Physical Requirements
- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Sitting Occasionally (3-33%)
- Lifting Occasionally (3-33%) 35lbs (w/assisted device)
- Carrying Occasionally (3-33%) 35lbs (w/assisted device)
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Climbing Occasionally (3-33%)
- Balancing Frequently (34-66%)
- Stooping Occasionally (3-33%)
- Kneeling Occasionally (3-33%)
- Crouching Occasionally (3-33%)
- Crawling Occasionally (3-33%)
- Reaching Occasionally (3-33%)
- Gross Manipulation (Handling) Frequently (34-66%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%) Hearing Constantly (67-100%)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
