What are the responsibilities and job description for the Clinical Liaison Representative position at Mass General Brigham?
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
Participate in referral relations activities within an inpatient healthcare setting and conduct preadmission patient evaluations. Coordinate the referral process to ensure a smooth transition of patients to post-acute services within Mass General Brigham (MGB) scope of care. Obtain patient assessment information from a variety of sources and transmit data to appropriate systems. Develop and maintain collaborative relationships with internal staff and external referral sources. Determine appropriate discharge plan, communicate with referral sources and resolve customer concerns with positive outcomes.Qualifications
Key Responsibilities
- Patients are evaluated, interviewed and referred to appropriate post acute service within the MGB scope of care according to established guidelines and in compliance with local, state and federal regulations, including LTAC, IRF, and SNF.
- Preform on-site (typically in referring facility) clinical judgement to determine appropriateness of patient for admission.
- Patient assessment information is obtained from a variety of sources and data is transmitted in appropriate systems (4Next).
- Patient evaluations include meetings and interviews with patient, families or other caregivers as appropriate.
- Collaborative relationships are developed and maintained with internal staff to ensure customer satisfaction.
- Referral source relationships are nurtured to ensure and maintain customer satisfaction.
- Challenging transfers are supported using MGB clinical and supervisory resources.
- Patients are accepted, confirmed, and qualified as described in the liaison process.
- Admissions adhere to MGB criteria.
- Pertinent information from MGB is communicated to the current medical provider to meet patient and provider needs.
- MGB referral influences are identified and communicated to the manager for proper follow up per established guidelines.
- Discharge plan alternatives are considered to determine the appropriate plan to meet the patients’ needs.
- Payor mix results are achieved according to established targets.
- Account/territory referral and admissions targets are achieved.
- Educational information and updates are shared with the referral sources to ensure an understanding of the benefits of MGB post acute services.
- Additional department, organization, or network activities are completed per established objectives.
- Spaulding Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.
Qualifications and Experience
Education/Degree
Required:
- Graduate of an accredited RN, PT, OT or SLP program.
Experience
Required:
- Minimum 2 years acute hospital, or extended care facility experience.
Licensure
Required:
- Current license in Massachusetts as RN, Physical Therapist, Occupational Therapist, Speech Language Pathologist.
Skills
Required:
- Knowledge of switchboard practices, paging procedures and equipment.
- Computer proficiency required. Microsoft office applications preferred with ability to learn new software.
- Effective verbal, electronic and written communications skills using the English language.
Preferred:
- Broad knowledge of various insurances and government reimbursements is desirable.
- Sales and/or marketing experience preferred.
- Highly developed communications and interpersonal skills, working with diverse population.
- Work independently, be self-directed and contribute as a member of a team.
- Anticipates challenges and develops and implements strategies for addressing them.
- High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations. Attention to detail.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
