Department Coordinator - SM1

Site: Martha's Vineyard Hospital, Inc.

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

Orthopedic-Podiatry Department Full Time Monday Through Friday Variable Shifts

Job Summary

Summary
Position provides support to the specialty department by performing administrative functions. Functions as an example to practice staff of efficient and effective practice support. Demonstrates and provides exemplary customer service that is friendly, helpful and reduces anxiety to all patients, peers, physicians, and MVH departments. Effectively uses various computer systems and is able to learn new programs as appropriate. Answers multiple telephone lines; takes calls, screens and relays messages and/or provides information to caller. Works within the electronic medical record for scheduling patients and communicating with others within practice. Processes requests for information/medical records according to guidelines. Updates existing patient information with strict attention to detail and maintains patient privacy. Schedules surgery and surgical appointments within the department and occasionally in collaboration with outside surgical centers. Processes referrals and cost estimates as needed. General practice tasks as assigned by the Nurse Director, Ambulatory Practices.

Does this position require Patient Care?
No

Essential Functions
-Greets, directs and/or assists patients.

• Assesses and prioritizes patient needs.
  
• Assists patients with forms if necessary.
  
• Opens, sorts, distributes, prioritizes and/or files incoming documents, mail and other correspondence.
  
• Maintains and stocks inventory of supplies and makes recommendations regarding needs.
  
• Answers multi line telephone system promptly and courteously.
  
• Gathers screening information; takes, relays and manages messages and/or provides routine information.
  
• Retrieves voicemail messages, returning calls or forwarding messages as needed.
  
• Assists in creating and implementing protocols for distributing messages appropriately.
  
• Maintains a strong command of hospital registration/scheduling system.
  
• This includes registering new patients, updating patient information, scheduling and rescheduling appointments as necessary.
  
• Multitasks when needed to include checking patients in or out, collecting co-pays, verifying insurance, and addressing concerns as they arise.
  
• May serve as a Schedule Template Builder.
  
• Knowledgeable in basic insurance matters to troubleshoot patient or staff inquiries.
  
• Organizes and maintains patient records, logs and other controlling systems; retrieves files as needed.
  
• Develops and maintains systems to assure accurate, confidential, retrievable information.
  
• Processes requests in a manner consistent with all regulatory and compliance agencies internal and external to the Hospital.
  
• Prepares and assists with all documentation necessary for completion of chart, insurance authorization, and third party payors.
  
• Manages referrals as instructed by providers; completes prior authorization and scheduling of specialty testing and appointments using appropriate systems such as Epic work queues.
  
• Manages Automated Call Reminder system to ensure accuracy and consistency with scheduling system.
  
• Confirms upcoming patient appointments, verifies pertinent information directly impacting upcoming appointments.
  
• Performs all duties related to the revenue enhancement activities of the practice, including but not limited to co-pay collection, registration verification, encounter reconciliation, closing of the cash drawer, etc.
  
• Works collegially with others within the practice; and hospital departments to support patient flow and operations.
  
• Assist patients with integration of care through provider offices outside MGB.
  
• Plan “Consultations” and facilitate between patients and staff.
  
• Coordinate ED patients who need urgent care off island as needed.
  
• Assists in training, orientation and on-boarding new and existing staff into the practice.
  
• Functions as a resource to team members and leadership in troubleshooting patient inquiries or concerns, in all revenue enhancement (insurance accuracy, billing and charge capture) or expense reduction activities, and in general practice operations.
  
  

Education High School Diploma or Equivalent required and Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Recent healthcare experience required and Electronic Medical Record Experience preferred. 1-2 years required Knowledge, Skills and Abilities - Knowledge of cost estimates for procedures preferred. - Insurance coverage knowledge for referrals required. - Ability to work effectively on a team. - Ability to manage multiple tasks concurrently. - Comfortable in a fast-paced working environment. - Some clinical experience in an ambulatory clinic preferred.

Physical Requirements

• Standing Occasionally (3-33%)

• Walking Occasionally (3-33%)

• Sitting Constantly (67-100%)

• Lifting Occasionally (3-33%) 20lbs - 35lbs

• Carrying Occasionally (3-33%) 20lbs - 35lbs

• Pushing Rarely (Less than 2%)

• Pulling Rarely (Less than 2%)

• Climbing Rarely (Less than 2%)

• Balancing Occasionally (3-33%)

• Stooping Occasionally (3-33%)

• Kneeling Rarely (Less than 2%)

• Crouching Rarely (Less than 2%)

• Crawling Rarely (Less than 2%)

• Reaching Occasionally (3-33%)

• Gross Manipulation (Handling) Constantly (67-100%)

• Fine Manipulation (Fingering) Frequently (34-66%)

• Feeling Constantly (67-100%)

• Foot Use Rarely (Less than 2%)

• Vision - Far Constantly (67-100%)

• Vision - Near Constantly (67-100%)

• Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Onsite

One Hospital Road

40

Regular

Day (United States of America)

Martha's Vineyard Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework