What are the responsibilities and job description for the Dispatch position at Mass General Brigham?
Site: Newton-Wellesley Hospital
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Summary
Job Summary
Responsible for receiving and responding to security-related calls, dispatching security personnel, coordinating emergency responses, and maintaining accurate records of security incidents.
Essential Functions
Receive and respond to emergency calls, alarms, and requests for security assistance.
Gather and assess critical information about the nature and location of incidents or emergencies.
Prioritize and triage calls to determine appropriate response levels and allocate resources accordingly.
Provide clear and concise instructions to security personnel and other emergency responders.
Dispatch security personnel to respond to security incidents, emergencies, and service requests.
Coordinate communication and facilitate collaboration between security personnel, medical staff, and external emergency services.
Required for All Jobs
Performs other duties as assigned
Complies with all policies and standards
Does this position require Patient Care (indirect/direct)? No
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Experience in security operations or emergency dispatch, preferably in a healthcare or similar setting. 1-2 years preferred
Knowledge, Skills And Abilities
Additional Job Details (if applicable)
Onsite
Work Location
2014 Washington Street
Scheduled Weekly Hours
40
Employee Type
Temporary
Work Shift
Night (United States of America)
EEO Statement
Newton-Wellesley Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Summary
Job Summary
Responsible for receiving and responding to security-related calls, dispatching security personnel, coordinating emergency responses, and maintaining accurate records of security incidents.
Essential Functions
Receive and respond to emergency calls, alarms, and requests for security assistance.
Gather and assess critical information about the nature and location of incidents or emergencies.
Prioritize and triage calls to determine appropriate response levels and allocate resources accordingly.
Provide clear and concise instructions to security personnel and other emergency responders.
Dispatch security personnel to respond to security incidents, emergencies, and service requests.
Coordinate communication and facilitate collaboration between security personnel, medical staff, and external emergency services.
Required for All Jobs
Performs other duties as assigned
Complies with all policies and standards
Does this position require Patient Care (indirect/direct)? No
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Experience in security operations or emergency dispatch, preferably in a healthcare or similar setting. 1-2 years preferred
Knowledge, Skills And Abilities
- Strong communication and interpersonal skills to effectively interact with individuals at all levels, including patients, visitors, and staff.
- Proficiency in using computer-aided dispatch (CAD) systems, telecommunication devices, and other security-related software.
- Ability to multitask, prioritize, and make sound judgments in high-pressure situations.
- Excellent problem-solving and decision-making abilities to assess and respond to emergencies.
- Detail-oriented mindset with the ability to accurately document and maintain records.
- Flexibility to work various shifts, including nights, weekends, and holidays, as required.
Additional Job Details (if applicable)
- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Sitting Occasionally (3-33%)
- Lifting Frequently (34-66%) 35lbs (w/assisted device)
- Carrying Frequently (34-66%) 20lbs - 35lbs
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Climbing Rarely (Less than 2%)
- Balancing Frequently (34-66%)
- Stooping Occasionally (3-33%)
- Kneeling Occasionally (3-33%)
- Crouching Occasionally (3-33%)
- Crawling Rarely (Less than 2%)
- Reaching Frequently (34-66%)
- Gross Manipulation (Handling) Frequently (34-66%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Onsite
Work Location
2014 Washington Street
Scheduled Weekly Hours
40
Employee Type
Temporary
Work Shift
Night (United States of America)
EEO Statement
Newton-Wellesley Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
