What are the responsibilities and job description for the Family Partner position at Mass General Brigham?
OVERVIEW
The MGB Family Partner supports participants in the MGB Family Partnership Program who plan to deliver their babies at Brigham and Women's Hospital, Massachusetts General Hospital, Newton-Wellesley Hospital, and/or Salem Hospital regardless of where they are receiving their prenatal care. The goals of the MGB Family Partnership Program are three-fold:
- Advance strategies for accessible support throughout pregnancy, childbirth, and the postpartum period throughout Mass General Brigham and in the communities it serves.
- Advance multidisciplinary services that work to solve for physical health conditions, mental health conditions, and social risk factors.
- Increase access to hospital and community based social risk informed care programs integrating health education, self-management support, and connection to resources.
The role of the Family Partner is to serve as a skills-based coach for pregnant and parenting individuals to achieve their clinical and social health goals. As a key part of the MGB Maternal Community Health team, the Family Partner acts as a bridge between the program participant and MGB Maternal Community Health programmatic network, as well as the connection to internal clinical partners and external social service providers. The Family Partner strives to address individual, institutional, and community level barriers associated with access to care, and support individuals' clinical health goals and clinical self-management practices. The Family Partner also provides coaching on social health goals and supports participants in building social opportunity as a strategy to improve maternal and child health outcomes across the life course.
PRINCIPAL DUTIES AND RESPONSIBILITIES
The Family Partner position requires adequate knowledge (or the ability to learn) about maternal and child health promotion, the social determinants of maternal and child health equity, prenatal and postpartum healthcare delivery, health systems improvement opportunities, and the network of social services in their geographic catchment area. The Family Partner will focus on partnering with birthing individuals during their pregnancy through their child's first birthday.
In this role, the Family Partner will join the MGB Maternal Community Health team and work with program participants planning to deliver at Brigham and Women's Hospital, Massachusetts General Hospital, Newton-Wellesley Hospital, or Salem Hospital. Family Partners will work with staff at these hospitals in addition to staff at partner health centers and/or community organizations. The hours of this position are 40 hours per week, Monday through Friday.
Each Family Partner will have a different priority delivery hospital and associated geographic catchment area for connecting with program participants. Family Partners work location is fluid within their geographic catchment area based on the needs of program participants and the program itself. Family Partners will meet with program participants virtually and in person.
In your application, please rank your delivery hospital/catchment area (listed below) preferences with 1 being the most desirable to 4 being the least.
- Brigham and Women's Hospital and priority communities
- Massachusetts General Hospital and priority communities
- Newton-Wellesley Hospital and priority communities
- Salem Hospital and priority communities
Responsibilities include:
- Participate in all MGB Family Partner trainings to support healthy pregnancies, facilitate self-management of pregnancy related conditions, understand the most common medical conditions affecting maternal health outcomes, and the coaching approach.
- Enroll eligible individuals into the MGB Maternal Community Health Family Partnership Program
- Complete an initial assessment to identify with the program participant their specific clinical and social health goals and create a care plan accordingly in line with clinical and social care protocols.
- Support participants in navigating prenatal and postpartum care and serve as the liaison between the patient and the MGB institutions' clinical care teams.
- Deliver 1:1 skills-based coaching and health education to participants through a range of communication methods such as text messaging, phone, video calls, Patient Gateway, and in-person visits.
- Support participants navigating federal and state offices to access resources.
- Refer program participants to external community partners, and internal MGB institution providers as appropriate, and work closely with partners and providers to ensure a warm handoff.
- Complete all patient tracking in appropriate electronic medical record and other programmatic tracking software.
- Meet with every client at 96 hours post-delivery in person and support their immediate needs.
- Participate in Family Partnership Program and/or MGB Maternal Community Health initiative-wide programming
- Support requests to Cradles to Crayons, which includes monthly supplies retrieval, storage, and dissemination
- Participate in complex care meetings with patients supported by multiple internal or external partners.
- Other duties as assigned
KNOWLEDGE, EDUCATION, SKILLS REQUIRED:
- High School Diploma Required
- Experience working as a case manager/patient navigator/community health worker strongly preferred
- Experience in a clinical setting a plus
- Demonstrated commitment to improving social determinants of health
- Bilingual preferred (ex. Spanish, Haitian Kreyol, etc.)
- Computer and data management proficiency.
- Ability to work collaboratively and communicate effectively with others, including patients and families, staff from all sites and the community-at-large.
- Candidate must be able to thrive in a fast-paced environment on sensitive, complex issues.
- Excellent communication and organization skills, and attention to detail
- Ability to work in multiple settings, e.g. hospital, community sites, community health centers
- Knowledge of and passion for maternal and child health equity
- Strong ability to work with diverse, multi-cultural populations
- Knowledge of Boston and greater Boston communities and local community resources a plus
- Mastery of concepts and frameworks related to health inequities a plus
