Gift Shop Associate - SF1

Site: Brigham and Women's Faulkner Hospital, Inc.

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

30 hour day position as Gift Shop Asociate

Job Summary

Job Summary:

The Gift Shop Assistant supports the daily operations of the hospital Gift Shop by assisting with inventory management, customer service, and sales transactions. This role ensures a positive shopping experience for customers while maintaining efficient store operations.

Key Responsibilities:

Assist in managing inventory, pricing merchandise, and entering items into the POS system under the direction of the Manager.
Participate in planning and executing special sales and seasonal promotions.
Provide exceptional customer service by assisting customers and answering questions about merchandise or orders.
Ensure accurate daily sales reconciliation, including receipts and deposits.
Make in-house deliveries to patient care areas as needed.

High School education required
2 years of experience in sales and merchandising required

Excellent customer service skills required

Working Conditions :

Must be able to stand, and walk for extended periods while doing displays, helping customers, and operating cash register.

Must be able to reach overhead storage shelves and bend or stoop to reach items stored under counters

Physical Requirements

• Standing Frequently (34-66%)

• Walking Frequently (34-66%)

• Sitting Occasionally (3-33%)

• Lifting Occasionally (3-33%) 35lbs (w/assisted device)

• Carrying Occasionally (3-33%) 35lbs (w/assisted device)

• Pushing Occasionally (3-33%)

• Pulling Occasionally (3-33%)

• Climbing Occasionally (3-33%)

• Balancing Frequently (34-66%)

• Stooping Occasionally (3-33%)

• Kneeling Occasionally (3-33%)

• Crouching Occasionally (3-33%)

• Crawling Occasionally (3-33%)

• Reaching Occasionally (3-33%)

• Gross Manipulation (Handling) Frequently (34-66%)

• Fine Manipulation (Fingering) Frequently (34-66%)

• Feeling Constantly (67-100%)

• Foot Use Rarely (Less than 2%)

• Vision - Far Constantly (67-100%)

• Vision - Near Constantly (67-100%)

• Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Onsite

1153 Centre Street

30

Regular

Day (United States of America)

Brigham and Women's Faulkner Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.