Lead Medical Assistant, Internal Medicine - Salem

About Us

North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone to the benefit of everyone we serve.

We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers.

With NSPG as your employer, you'll experience clinical excellence, supportive practice environments, and opportunities for career advancement! Through our team-based approach, the goal is to make our practice of medicine smarter and more efficient.

Internal Medicine, Salem

Our practice is located at the convenient location of 400 Highland Ave in Salem, MA. As an Internal Medicine office, we provide outstanding primary care and preventative health care to adult patients.

We are constantly aiming to improve access for patients and to meet the evolving health care needs of the communities we serve. Primary care is all about relationship-building! We pride ourselves on our empathetic and compassionate approach to focused patient care. The whole team really gets to know our patients to ensure that they are receiving exceptional, personalized care in a comfortable, friendly atmosphere.

Are you ready to bring your talent to this team and join us in moving health care forward?

Overview

We are seeking a full- time, 40- hour Lead Medical Assistant to support our practice onsite Monday through Friday from 8:30AM to 5:00PM.

The Lead Medical Assistant is responsible for providing leadership and oversight of clinical operations. The Lead MA will supervise 10 Medical Assistants and manage tasks including patient evaluations, prescription refills, prior authorizations, specimen collection, vaccine administration, In basket messaging, telephone outreach, and incoming fax/mail processing.

In this role, you will:

• Demonstrate leadership by making independent decisions, resolving problems, and addressing risk situations to prevent escalations.
• Promote patient satisfaction through professional, friendly, and patient-centered interactions.
• Train and mentor clinical support staff, supporting career development and providing feedback on performance.
• Lead monthly clinical support staff meetings, prepare agendas, document minutes, and ensure follow-up communication.
• Manage ordering and inventory of medical supplies and vaccines for the office.
• Conduct routine exam room audits to maintain cleanliness, proper stocking, and removal of expired items.
• Oversee CLIA Lab operations, including POCT equipment and supply compliance.
• Review charge capture for accuracy and efficiency in billing practices.
• Provide regular feedback to staff and collaborate with leadership on performance evaluations.
• Serve as a backup to the Practice Manager when needed.

Qualifications

When hiring, we look for candidates who not only possess relevant skills, but also positive attitudes, innovative spirits, and genuine passion for the work.

Required:

• High School diploma/GED
• National MA Certification via AAMA, AMT, NHA, or NCCT
• Either BLS or Annual Manikin training including CPR and AED after 6 months of hire

Preferred:

• Medical Assistant Course or diploma program or a minimum of 3 years of professional experience
• 2 Years of supervisory experience, including the ability to train and mentor others.