What are the responsibilities and job description for the Manager - Lab Support Services position at Mass General Brigham?
Wentworth-Douglass Hospital, a subsidiary of Massachusetts General Hospital, is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine. At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness and professional growth.
- Under the direction of the Laboratory Director, oversees all activities of the MGB Wentworth-Douglass Hospital campus Support Services Department. Provides direct supervision and operations of inpatient and outpatient phlebotomy services, specimen processing, and lab control areas.
Experience Minimum Required
- Four years Phlebotomy, Accessioning, Processing, Referral Testing/Sendouts, and Laboratory experience
- Two years supervisory experience
Experience Preferred/Desired
- Five years' experience
Education Minimum Required
- A.S.
Education Preferred/Desired
- B.S.
Training Minimum Required
National Accrediting Agency for Clinical Laboratory Science (NAACLS) program or ASCP w/in 1yr.
Training Preferred/Desired
Medical terminology
Special Skills Minimum Required
- Recent consecutive experience in specialty to include the demonstrated abilities in teaching and/or human resource management.
- Ability to positively promote the values, goals and decisions of the organization.
- Proven track record of successfully communicating and building relationships with people of various backgrounds, skills levels, beliefs and values, both inside and outside the organization.
- Strong ability to coach all members of the team for success.
- Excellent verbal and written skills to facilitate communication.
- Ability to work in a collaborative manner with all members of the team.
- Willing and able to share information with and provide feedback to staff to promote growth.
- Ability to adapt to multiple pressures, meet time sensitive deadlines and maintain confidentiality.
- Counseling skills; multi-tasking skills; computer entry skills
Special Skills Preferred/Desired
- Prior Laboratory and Phlebotomy experience
Licensure and/or Certifications Required
- Nationally Accepted laboratory certifying agency, preferably ASCP w/in 1yr
