What are the responsibilities and job description for the Medical Support Coordinator position at Mass General Brigham?
Site: The General Hospital Corporation
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
The Medication Access Coordinator (MAC) reports to Pharmacy Leadership in close collaboration with the clinical ambulatory pharmacy team and serves as the primary liaison for clinical stakeholders regarding pharmacy-based prior authorization programs, refill renewals, prescription assistance programs, and assists the clinical pharmacists in their daily tasks at their discretion. The MAC is responsible for integrating work, coordinating initiatives, and communicating as necessary across several Mass General Brigham medication-related prior authorization and support programs, as well as facilitating communication and documentation for clinical stakeholders. The MAC is also responsible for overseeing workload and balancing quality improvement project management.
What You’ll Work On
The Medication Access Coordinator Will Be Primarily Accountable For
The ideal candidate profile is a driven, detail-oriented Medical Assistant, Pharmacy Tech, or LPN who is confident in their clinical abilities and demonstrates effective communication skills especially regarding support for patients and their questions/issues. When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, empathy, emotional intelligence, and genuine passion for this work.
Additional Job Details (if applicable)
Hybrid
Work Location
800 Huntington Avenue
EEO Statement
The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
The Medication Access Coordinator (MAC) reports to Pharmacy Leadership in close collaboration with the clinical ambulatory pharmacy team and serves as the primary liaison for clinical stakeholders regarding pharmacy-based prior authorization programs, refill renewals, prescription assistance programs, and assists the clinical pharmacists in their daily tasks at their discretion. The MAC is responsible for integrating work, coordinating initiatives, and communicating as necessary across several Mass General Brigham medication-related prior authorization and support programs, as well as facilitating communication and documentation for clinical stakeholders. The MAC is also responsible for overseeing workload and balancing quality improvement project management.
What You’ll Work On
The Medication Access Coordinator Will Be Primarily Accountable For
- Supporting MGB clinic practices by assisting with patient medication management
- Assisting the clinical pharmacists in their day-to-day workflow in assessing medication adherence, calling pharmacies to confirm fills and utilize coupons to ensure we are strengthening patient access, engaging in patient follow-up calls to confirm implementation of regimens as directed by the clinical pharmacist, and other tasks as delegated from the clinical pharmacists.
- Receiving, reviewing, and facilitating requests for medication renewal. Reviewing the requests according to guidelines and protocols. Pending the requests in the electronic medical record (Epic) and routing to prescriber for review and signature
- Acting as a resource for patients on procedures of obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication related issues.
- Completing medication prior authorization paperwork for signoff by the clinical care team. Monitoring progress of prior authorization status throughout review process and updating appropriate parties as necessary.
- Answering the phone, providing information, and directing calls to the appropriate areas
- Building and managing relationships with clinic managers and medical providers to best serve patients.
- Managing available options for the uninsured to receive medications as well as other aspects related to their healthcare to ensure high quality access.
- Assisting in resolving pharmaceutical company, clinic, and patient issues
- Training and supervising staff members as needed
- Managing database and tracking all information for reporting and analytics; maintain reports, spreadsheets, log sheets and forms as necessary.
- Educating / in-services MDs, RNs, and NPs on reimbursement changes
- Other activities as assigned by the clinical pharmacy team
The ideal candidate profile is a driven, detail-oriented Medical Assistant, Pharmacy Tech, or LPN who is confident in their clinical abilities and demonstrates effective communication skills especially regarding support for patients and their questions/issues. When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, empathy, emotional intelligence, and genuine passion for this work.
- High school diploma required.
- College degree preferred.
- Successful completion of an accredited or Board-certified Pharmacy Technician or Medical Assistant training program, or equivalent institutional/retail pharmacy or medical office experience is highly desirable.
- One-year experience in a medical setting is required. Prior pharmacy experience desirable.
Additional Job Details (if applicable)
- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Sitting Occasionally (3-33%)
- Lifting Frequently (34-66%) 35lbs (w/assisted device)
- Carrying Frequently (34-66%) 20lbs - 35lbs
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Climbing Rarely (Less than 2%)
- Balancing Frequently (34-66%)
- Stooping Occasionally (3-33%)
- Kneeling Occasionally (3-33%)
- Crouching Occasionally (3-33%)
- Crawling Rarely (Less than 2%)
- Reaching Frequently (34-66%)
- Gross Manipulation (Handling) Frequently (34-66%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Hybrid
Work Location
800 Huntington Avenue
EEO Statement
The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
