What are the responsibilities and job description for the Office Coordinator/Front Desk, Full-Time - Pawtucket position at Mass General Brigham?
Site: Rehabilitation Hospital of the Cape and Islands Corporation
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake, computerized registration, scheduling of patients and verifying the individual’s insurance coverage with a customer service oriented approach. Orient patients to the center and coordinate additional patient services as needed.
Support is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities.
Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards.
Scheduling status is maintained daily and potential problems are addressed with corrective actions.
Patient pre-registration, registration, insurance verification, and scheduling are completed per center standards.
Patients are greeted, assisted and appropriate staff notified of patient arrival.
Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines.
Medical record setup, maintenance, and discharge are completed per center guidelines in a timely manner.
Monthly patient satisfaction questionnaires are processed for current patients according to center standards.
Customer service delivery is carried out to achieve stated goals.
Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards.
Therapy charges are entered and reconciled as assigned.
Additional department, organization, or network activities are completed per established objectives.
SRN Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.
Education/Degree
Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake, computerized registration, scheduling of patients and verifying the individual’s insurance coverage with a customer service oriented approach. Orient patients to the center and coordinate additional patient services as needed.
Education/Degree
Additional_Job_Description
Remote Type
Onsite
Work Location
123 Main Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
Rehabilitation Hospital of the Cape and Islands Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake, computerized registration, scheduling of patients and verifying the individual’s insurance coverage with a customer service oriented approach. Orient patients to the center and coordinate additional patient services as needed.
Support is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities.
Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards.
Scheduling status is maintained daily and potential problems are addressed with corrective actions.
Patient pre-registration, registration, insurance verification, and scheduling are completed per center standards.
Patients are greeted, assisted and appropriate staff notified of patient arrival.
Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines.
Medical record setup, maintenance, and discharge are completed per center guidelines in a timely manner.
Monthly patient satisfaction questionnaires are processed for current patients according to center standards.
Customer service delivery is carried out to achieve stated goals.
Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards.
Therapy charges are entered and reconciled as assigned.
Additional department, organization, or network activities are completed per established objectives.
SRN Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.
Education/Degree
- High school graduate required.
- Associate’s degree preferred.
- Two years experience in a medical/physicians office setting and/or experience with insurance benefits preferred.
Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake, computerized registration, scheduling of patients and verifying the individual’s insurance coverage with a customer service oriented approach. Orient patients to the center and coordinate additional patient services as needed.
- Support is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities.
- Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards.
- Scheduling status is maintained daily and potential problems are addressed with corrective actions.
- Patient pre-registration, registration, insurance verification, and scheduling are completed per center standards.
- Patients are greeted, assisted and appropriate staff notified of patient arrival.
- Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines.
- Medical record setup, maintenance, and discharge are completed per center guidelines in a timely manner.
- Monthly patient satisfaction questionnaires are processed for current patients according to center standards.
- Customer service delivery is carried out to achieve stated goals.
- Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards.
- Therapy charges are entered and reconciled as assigned.
- Additional department, organization, or network activities are completed per established objectives.
- SRN Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.
Education/Degree
- High school graduate required.
- Associate’s degree preferred.
- Two years experience in a medical/physicians office setting and/or experience with insurance benefits preferred.
Additional_Job_Description
Remote Type
Onsite
Work Location
123 Main Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
Rehabilitation Hospital of the Cape and Islands Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
