Operations Manager, Mobile HealthCare

Under the Direction of the Executive Director, the Mobile Integrated Healthcare Operations Manager(s) is an employee-focused, people-centered leader that is responsible for supervising the day-to-day operations of the Mobile Integrated Healthcare program. Function as a supportive, people-centered leader, prioritizing team development, well-being, and collaboration. Works to d evelops talent within the team, including acquiring, engaging, and retaining staff. The Operations Manager(s) will also assist in the creation and implementation of strategies to optimize efficiency and effective utilization of department resources. Prepares detailed and complex reports, briefings and presentations as needed in support of the department functions; assists in the development of written protocols, policies and procedures. Responsible for effective supervision and administration, including resource utilization, monitoring, performance management, diversity, employee relations, prioritizing and assigning work and related activities.

Principal Duties and Responsibilities: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.

Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

Supervises the day-to-day duties of operational Mobile Integrated Healthcare operations . Assure the clinical, operational, and fiscal goals of the department are achieved. Monitors ambulance service demand, analyzes operational performance, and recommends adjustments as needed to achieve established goals.

Assists in the development of operational objectives, recommends program improvements, and implements new strategies as needed.

Recruits, selects, trains, disciplines, and develops staff; provides structure and guidance in development of staff competency. Provides regular communication to employees including clear job performance expectations, goals, objectives, coaching, and job performance feedback. Ensures annual employee performance evaluations are conducted in a fair and timely manner. Fosters an environment of continuous improvement and employee engagement.

Stays abreast of industry trends, educational needs, and operational needs related to emergency medical services and mobile integrated healthcare; recommends program enhancements, based on data and evidence.

Participates in the Mass General Brigham Ambulance Services Manager-on-Call Program.

Enhances own professional growth and development through participation in company-sponsored training, continuing education, current business and industry publications, in-service meetings, and workshops.

Other duties as assigned.

Qualifications: (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.)

Required:

Associate degree required or equivalent combination of education and related experience.

Current MA Paramedic certification or National Registry Paramedic certification (must obtain MA Paramedic certification within one (1) year.

Five (5) years of EMS experience as a Paramedic.

Two (2) years of experience as a mobile integrated healthcare provider.

Valid driver's license with a driving history that meets department requirements.

Preferred:

Experience as an EMS Instructor with clinical field preceptor/field training officer experience.

Experience in project management, monitoring progress, identifying and resolving barriers and reporting status to management.

Experience with EPIC or similar EHR systems.

Proficient in Microsoft PowerPoint, Word, Excel and Outlook.

Skills/Abilities/Competencies: (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.)

Ability to successfully communicate (written and spoken) and collaborate with others of different skill sets, backgrounds, and levels, internal and external to the organization. Ability to present facts and analyses to leadership. Ability to effectively conduct meetings, both formal and informal.

Requires minimal direction from leadership and possesses the ability to learn quickly. Self-starter who can work alone and collaborate within a team environment.

Strong organizational and problem-solving skills; detail oriented.

Quality, integrity, and customer service focused with the ability to handle simultaneous projects accurately and within deadlines.

Ability to consistently and effectively function in a fast-paced environment that includes varying or unpredictable circumstances and numerous interruptions while exercising appropriate interpersonal and critical thinking skills.

Supervisory Responsibilities: List the number of FTEs supervised.

Manages 10 FTEs.