OR Operations Specialist

Site: Massachusetts Eye and Ear Infirmary

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

Job Summary

Responsible for supporting day-to-day operations within the organization's administrative functions, ensuring efficient workflow and compliance with organizational policies. Works closely with various departments to streamline processes, resolve operational issues, and contribute to the overall success of hospital initiatives. This role requires a strong understanding of administrative procedures, problem-solving abilities, and the capacity to manage multiple tasks simultaneously.

Does this position require Patient Care? No

Essential Functions

• Coordinate and support administrative operations to ensure efficient workflow.
• Assist in the development and implementation of process improvements to enhance operational efficiency.
• Collaborate with different departments to resolve operational issues and ensure alignment with organizational goals.
• Prepare reports and documentation to support decision-making and track operational performance.
• Maintain records and ensure compliance with hospital policies and regulatory requirements.
• Provide administrative support for special projects, including research, data collection, and project coordination.
• Communicate effectively with staff and stakeholders to ensure the smooth operation of hospital services.
• Monitor and manage office supplies, equipment, and other resources to support daily operations.
• Assist in the onboarding and training of new staff to ensure smooth integration into the organization.
  
  

Qualifications

Education

• Bachelor's Degree Business Administration required or Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required
  
  

Can this role accept experience in lieu of a degree?

• No
  
  

Licenses and Credentials

• N/A
  
  

Experience

• Experience in an administrative or operational support role 2-3 years required and Experience in a healthcare setting 1-2 years preferred
  
  

Knowledge, Skills And Abilities

• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent communication skills, both verbal and written, to interact with staff and stakeholders.
• Analytical skills to assess operational processes and identify areas for improvement.
• Proficiency in Microsoft Office Suite and other relevant software tools.
• Strong problem-solving abilities to address operational challenges and implement solutions.
• Ability to work independently and as part of a team in a fast-paced environment.
  
  

Physical Requirements

Additional Job Details (if applicable)

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 50lbs
• Carrying Occasionally (3-33%) 20lbs - 50lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)
  
  

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement

Massachusetts Eye and Ear Infirmary is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.