What are the responsibilities and job description for the Outpatient Manager Pediatrics position at Mass General Brigham?
Site: The Spaulding Rehabilitation Hospital Corporation
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Summary
Job Summary
Manage operational, clinical, fiscal, marketing, human resource management and quality management responsibilities for the pediatric outpatient programs in Charlestown, Lexington, and Salem. Participate in quality improvement and program development activities. Provide consultative services to therapists to achieve stated goals for performance. Participate in development and assurance of general and program specific competencies as it relates to the patient population served. Assume a leadership role for the marketing, human resource management and quality management initiatives.
Key Responsibilities
Team members are hired, oriented, mentored and supported to achieve stated goals for performance. Performance evaluations are completed accurately and timely in accordance with organization standards.
Patient care is provided as needed per Physical Therapist, Occupational Therapist, or Speech Language Pathologist job description.
Therapists are mentored to achieve professional standards of practice per network and facility policies and procedures.
Academic roles and research are fostered within the rehabilitation team.
Quality of care goals are communicated, progress continuously monitored, resources secured, and improvement action plans implemented.
Rehabilitation liaison services provided for medical practice support operations to achieve department objectives.
Appointment scheduling and registration processes are established and maintained to achieve efficiency and customer service goals.
Patient satisfaction and productivity goals are managed and achieved. Gaps are identified and improvement plans are put in place.
Program evaluation, utilization review and quality improvement studies are supervised and action plans implemented.
Staff and physician billing are monitored for accuracy and compliance with third party requirements.
Strategic planning input is provided to achieve department and organization goals.
Overall educational needs of staff are identified and priorities are determined and implemented.
Program based marketing plan is developed with key stakeholders, routinely evaluated, and improved.
Program based marketing efforts are supported to achieve stated objectives.
Additional department, organization or network activities are completed per established objectives.
PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.
Qualifications
Education/Degree
Required
Required
Required
Remote Type
Onsite
Work Location
300 First Avenue
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
The Spaulding Rehabilitation Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Summary
Job Summary
Manage operational, clinical, fiscal, marketing, human resource management and quality management responsibilities for the pediatric outpatient programs in Charlestown, Lexington, and Salem. Participate in quality improvement and program development activities. Provide consultative services to therapists to achieve stated goals for performance. Participate in development and assurance of general and program specific competencies as it relates to the patient population served. Assume a leadership role for the marketing, human resource management and quality management initiatives.
Key Responsibilities
Team members are hired, oriented, mentored and supported to achieve stated goals for performance. Performance evaluations are completed accurately and timely in accordance with organization standards.
Patient care is provided as needed per Physical Therapist, Occupational Therapist, or Speech Language Pathologist job description.
Therapists are mentored to achieve professional standards of practice per network and facility policies and procedures.
Academic roles and research are fostered within the rehabilitation team.
Quality of care goals are communicated, progress continuously monitored, resources secured, and improvement action plans implemented.
Rehabilitation liaison services provided for medical practice support operations to achieve department objectives.
Appointment scheduling and registration processes are established and maintained to achieve efficiency and customer service goals.
Patient satisfaction and productivity goals are managed and achieved. Gaps are identified and improvement plans are put in place.
Program evaluation, utilization review and quality improvement studies are supervised and action plans implemented.
Staff and physician billing are monitored for accuracy and compliance with third party requirements.
Strategic planning input is provided to achieve department and organization goals.
Overall educational needs of staff are identified and priorities are determined and implemented.
Program based marketing plan is developed with key stakeholders, routinely evaluated, and improved.
Program based marketing efforts are supported to achieve stated objectives.
Additional department, organization or network activities are completed per established objectives.
PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.
Qualifications
Education/Degree
Required
- Advanced degree in therapy (PT, OT, or SLP)
- Minimum of 5 years direct patient care experience, preferably in outpatient rehabilitation setting. Preferably at least a minimum of 2 years experience in pediatric setting.
- Previous supervisory experience in one of the following capacities: supervisor, clinical instructor or supervisor of therapy aides/assistants under the guidance of a therapist supervisor
Required
- Current license in the Commonwealth of Massachusetts by the Board of Allied Health Professions.
Required
- Safely execute all job responsibilities without risking injury to self or patients. Demonstrates the ability to assess and interact with patients and families using the theories of human growth and development, family systems, and cultural background.
- Computer proficiency required. Microsoft office applications preferred with ability to learn new software.
- Highly developed communications and interpersonal skills, working with diverse population.
- Work independently, be self-directed and contribute as a member of a team.
- Anticipates challenges and develops and implements strategies for addressing them.
- High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
- Attention to detail.
Remote Type
Onsite
Work Location
300 First Avenue
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
The Spaulding Rehabilitation Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
