Patient Care Coordinator

Site: Cooley Dickinson Hospital, Inc.

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

Job Summary

About Us With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson’s VNA & Hospice is also a vital part of our network, providing home-based services throughout Hampshire and Franklin counties. Accolades and Recognition Our staff has been consistently recognized for the quality of care and commitment to patient safety provided on a daily basis. Some of these awards include: - Centers for Medicare and Medicaid Services (CMS) 5-star rating - The American Association of Critical Care Nurses (AACN) Beacon Award for Excellence - Human Rights Campaign Foundation LGBTQ Healthcare Equality Leader designation - The American College of Emergency Physicians (ACEP) awarded a Level 3 Geriatric Emergency Department Accreditation (GEDA) - Baby-Friendly USA designated Baby-Friendly Hospital Our Benefits In addition to competitive pay, all Cooley Dickinson employees who work 20 hours or more per week have access to the following benefits with no waiting period: - a range of health, dental, vision, prescription and life insurance benefits - a generous and flexible Earned Time Off program starting at six weeks accrual per year - 403(b) retirement plan with various investment options - opportunities and support for continued education including tuition reimbursement The Patient Care Coordinator in the Mass General Cancer Center at Cooley Dickinson has responsibility and accountability for scheduling specialist appointments, completing medical history requests, and providing administrative services for the Cancer Center. This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital. This position reports to the Practice Manager and operates within established organizational and departmental policies and procedures.

- High school diploma or equivalent required - 1-2 years of experience in a medical practice preferred - Demonstrated ability to type, as well as the ability to operate business office equipment including copy machines and fax machines required - Demonstrated proficiency in PC applications including Windows and word processing required - Demonstrated organizational, interpersonal, oral, and written communication skills required - Demonstrated ability to work independently required

Additional Job Description

Hybrid

30 Locust Street

36

Regular

Day (United States of America)

Cooley Dickinson Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.