What are the responsibilities and job description for the Patient Escort/Messenger 7am-330pm rotating weekends and Holidays position at Mass General Brigham?
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
Summary:Responsible for providing safe and efficient transportation for patients within the healthcare facility. Facilitates the timely delivery of messages, documents, and supplies to various departments, ensuring effective communication and support throughout the organization.
Does this position require Patient Care? Yes
Essential Functions:
- Escort patients to and from various locations within the healthcare facility, such as examination rooms, diagnostic areas, operating rooms, or other treatment areas.
- Ensure the safety and comfort of patients during transportation, taking into account their specific needs and mobility limitations.
- Follow established protocols and procedures for patient transportation, including the use of appropriate equipment, such as wheelchairs or stretchers.
- Receive and prioritize messages, documents, and supplies for delivery throughout the facility.
- Deliver messages and documents to appropriate recipients, ensuring accuracy and confidentiality.
Qualifications
High School Diploma or Equivalent preferred
Experience
Experience in a healthcare or customer service-related role. 1-2 years preferred
Knowledge, Skills and Abilities
- Strong communication and interpersonal skills, with the ability to interact effectively with patients, visitors, and staff members.
- Basic knowledge of medical terminology and healthcare procedures.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Physical stamina and the ability to perform repetitive tasks, such as pushing wheelchairs or transporting patients.
- Excellent customer service skills, with a compassionate and patient-centered approach.
- Ability to maintain confidentiality and adhere to ethical standards in handling sensitive information.
Additional Job Details (if applicable)
- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Sitting Occasionally (3-33%)
- Lifting Occasionally (3-33%) 35lbs (w/assisted device)
- Carrying Occasionally (3-33%) 35lbs (w/assisted device)
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Climbing Occasionally (3-33%)
- Balancing Frequently (34-66%)
- Stooping Occasionally (3-33%)
- Kneeling Occasionally (3-33%)
- Crouching Occasionally (3-33%)
- Crawling Occasionally (3-33%)
- Reaching Occasionally (3-33%)
- Gross Manipulation (Handling) Frequently (34-66%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
