What are the responsibilities and job description for the Patient Serv. Coord. III - Waltham position at Mass General Brigham?
Site: The General Hospital Corporation
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
Massachusetts General Hospital - Physical and Occupational Therapy Department is seeking Patient Service Coordinators to join the MGH - Outpatient Physical Therapy Team as a Patient Service Coordinator at the MGH Waltham location. Are you the type of person who excels at thinking on your feet, using good judgment and driven to provide excellent customer service? Do you value developing relationships with patients? Do you enjoy managing several tasks at once and solving problems creatively? Do you feel pride in a job well done? If so, this may be the position for you. What: Patient Service Coordinator (PSC), a position responsible for greeting patients, processing co-pays and exceptional schedule management for a dynamic therapy practice. PSCs make future appointments for patients, ensuring that the physical and occupational therapists schedules are full. This is a great opportunity for someone who enjoys interacting with patients and being a part of a large team-oriented practice.Candidates should have the flexibility to deal with problems as they arise and to quickly create and adjust to new priorities as needed. Why: Both patients and therapists sometimes run into scheduling problems and need someone to help move appointments to make the most efficient use of everyone’s time. That's why candidates must be able to manage several tasks at once, use good judgment to solve problems creatively and recognize that they play a valuable role in positive patient and staff experiences. When: We have a full-time opening for a qualified applicant, meaning only those individuals with a proven track record of exercising good judgment, managing several tasks at once, and handling constantly changing priorities in a positive, professional environment. Where: Our hospital-based practice at the MGH Waltham location.
Qualifications
If you meet all our requirements and are interested in joining the MGH team, please email your resume here. We look forward to hearing from you. But first, please make sure you have the following: - High school diploma required - Attention to detail and the ability to multi-task - A flexible, upbeat personality and top-notch communication skills - Strong customer service orientation and the ability to interact with diverse groups of patients and therapists - A proven track record of exercising good judgment and handling constantly changing priorities in a positive, professional environment - Proficiency in Microsoft Office applications, experience with EPIC preferred - The desire to cultivate personal relationships with patients, staff and co-workers Only candidates who meet all these requirements will be considered.
Additional Job Details (if Applicable)
Additional Job Description
Remote Type
Onsite
Work Location
15 Parkman Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement
The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
Massachusetts General Hospital - Physical and Occupational Therapy Department is seeking Patient Service Coordinators to join the MGH - Outpatient Physical Therapy Team as a Patient Service Coordinator at the MGH Waltham location. Are you the type of person who excels at thinking on your feet, using good judgment and driven to provide excellent customer service? Do you value developing relationships with patients? Do you enjoy managing several tasks at once and solving problems creatively? Do you feel pride in a job well done? If so, this may be the position for you. What: Patient Service Coordinator (PSC), a position responsible for greeting patients, processing co-pays and exceptional schedule management for a dynamic therapy practice. PSCs make future appointments for patients, ensuring that the physical and occupational therapists schedules are full. This is a great opportunity for someone who enjoys interacting with patients and being a part of a large team-oriented practice.Candidates should have the flexibility to deal with problems as they arise and to quickly create and adjust to new priorities as needed. Why: Both patients and therapists sometimes run into scheduling problems and need someone to help move appointments to make the most efficient use of everyone’s time. That's why candidates must be able to manage several tasks at once, use good judgment to solve problems creatively and recognize that they play a valuable role in positive patient and staff experiences. When: We have a full-time opening for a qualified applicant, meaning only those individuals with a proven track record of exercising good judgment, managing several tasks at once, and handling constantly changing priorities in a positive, professional environment. Where: Our hospital-based practice at the MGH Waltham location.
Qualifications
If you meet all our requirements and are interested in joining the MGH team, please email your resume here. We look forward to hearing from you. But first, please make sure you have the following: - High school diploma required - Attention to detail and the ability to multi-task - A flexible, upbeat personality and top-notch communication skills - Strong customer service orientation and the ability to interact with diverse groups of patients and therapists - A proven track record of exercising good judgment and handling constantly changing priorities in a positive, professional environment - Proficiency in Microsoft Office applications, experience with EPIC preferred - The desire to cultivate personal relationships with patients, staff and co-workers Only candidates who meet all these requirements will be considered.
Additional Job Details (if Applicable)
Additional Job Description
Remote Type
Onsite
Work Location
15 Parkman Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement
The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
