What are the responsibilities and job description for the Patient Service Coord III position at Mass General Brigham?
Description - External
- Performs all duties that are the responsibility of a Patient Service Coordinator
- Assists in the orientation and training of new support staff members.
- Performs all check in and out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.
- Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.
- Triages and manages more complex telephone calls, utilizing courteous customer service skills.
- Serves as a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc.
- Provides support and information to providers to problem solve and manage complex administrative patient issues.
- Maintains confidentiality and privacy, consistent with HIPAA guidelines.
- Work on various projects as directed by supervisor.
- Additional duties as needed.
- Associates degree preferred
- Minimum of 2 to 4 years of administrative experience in a healthcare environment
- Knowledge of Word computer skills and programs
- Knowledge of Epic
- Ability to work independently or within a team environment
- Excellent and effective interpersonal and communication skills
- Exceptional organizational skills, flexibility to manage multiple tasks and the accurate attentive to details
- Ability to prioritize work
- Ability to change departments or projects at a moments notice
- Understands financial services and self-pay resources and provides patients with information as needed
