What are the responsibilities and job description for the Project Specialist, Committee and Policy position at Mass General Brigham?
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
The Project Specialist, Committee and Policy for Patient Experience is responsible for overseeing the process of creating, maintaining and evaluating policies aimed at enhancing patient experience, while also supporting committee and standard operating procedures needed.- Support the development, review, and refinement of patient experience-related policies, guidelines, and procedures.
- Ensure that all policies and practices comply with relevant regulations, standards, and accreditation requirements.
- Regularly reviews and maintains patient experience focused policies.
- Manages all portions of projects related to and supporting policy creation and implementation.
- Collaborate with stakeholders to gather input and feedback on policy changes and updates.
- Serves as key point of contact for coordination of SME groups who will be key inputs to policy development and assessment.
- Creates materials required for policy committees.
- Responsible for standing up and facilitating / leading patient experience-focused committees and working groups.
- Develops committee agendas, manages meeting minutes, and ensures that action items are followed through.
- Supports project management for digital related needs to support patient-centric policies.
- Creates and maintains project plans and tracking system for timely task related throughput.
- Other duties as assigned
The Project Specialist, Committee and Policy for Patient Experience reports to the Director for Patient Experience.
Qualifications
Education
- Bachelor's Degree Related Field of Study or equivalent years of experience required
Experience
- Project management experience 2-3 years required
Knowledge, Skills and Abilities
- Knowledgeable of basic business administrative principles and project management best practices.
- Exceptional verbal, written, and presentation skills.
- Ability to work effectively both independently and as part of a team.
- Competency in Microsoft applications including Word, Excel, and Outlook.
- Ability to work on tight deadlines.
- Knowledge of file management and other administrative procedures.
- Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization
- Extensive experience in policy development, patient experience management, or related areas.
- Strong understanding of healthcare regulations, standards, and best practices related to patient experience. Excellent leadership, communication, and interpersonal skills.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
