Security Officer - 40hrs/Day Shift

Site: Cooley Dickinson Hospital, Inc.

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,00 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services through-out Hampshire and Franklin counties.

Job Summary

Under the direction of the Senior Manager, Security Services and within established organizational and departmental policies and procedures, responsible for performing a variety of duties, including patrolling, and monitoring an assigned area.

• High school diploma or equivalent

• AVADE (Workplace Violence Prevention training required within three (3) months of hire

• Demonstrated strong interpersonal skills required

• Demonstrated basic computer skills required

• Demonstrated good judgment required; demonstrated ability to interpret and adhere to both verbal and written instructions required

• 1 year experience / 21 years of age

• Healthcare experience / Law enforcement experience

• Availability to work weekends, and holidays required

• Completion of Handcuffing certification within 2 weeks of hire

• Completion of IAHSS basic certification within 90 days of hire

• Exposure to Oleoresin capsicum (OC) spray including end user instruction and training

• BLS within 90 days
  

SCHEDULE:

Monday - Friday 7:00am - 3:30pm and every other weekend

ESSENTIAL JOB FUNCTIONS:

• Respond to security and life safety issues as needed.

• Demonstrates competence in the performance of duties and responsibilities related to interior security and safety.

• Tours buildings and grounds periodically, minimum of 4 rounds per shift, examining doors, windows, and gates to ensure they are secure and not tampered with.

• Confronts unauthorized persons for questioning, routes or detains them, or telephones police for assistance, according to circumstances.

• Utilizes emergency fire equipment (alarms, fire extinguishers) adequately and appropriate.

• Records and reports any safety violations, plant equipment failure, plumbing, heating, or electrical malfunctions.

• Checks persons for unauthorized weapons or contraband as requested by medical staff and confiscates and stores weapons/contraband as required. Notifies police department when appropriate.

• Responds to all calls for assistance.

• Maintains a 100% response rate for assistance.

• Responds to all calls for assistance immediately unless involved in or responding to an emergency situation. Documents details on the daily shift reports.

• Checks vehicles for signs of theft/vandalism.

• Enforces parking policy with issuance of written warnings.

• Checks condition of parking lots/sidewalks in inclement weather and notifies/assists appropriate personnel for sanding and shoveling.

• Is actively checking exterior lights to ensure that all lights are working properly and reports any lighting that is not working properly.

• Completes required paperwork to account for all security related actions.

• Completes all reports by the end of assigned shift.

• Completes incident reports, occurrence forms, injury reports, and fall occurrence forms.

• Notifies Senior Manager, Security Services of major incidents.

• Initiates investigations for all security related incidents.

• Incident reports are completed accurately 100% of time.

• Participates in appropriate role in hospital disasters, fires, drills, and other emergency situations.

• Responds appropriately to violent/psychiatric patients. Notifies police department when appropriate.

• Provides crowd control and dispersal when appropriate and notifies police dept. for assistance when needed.

• Demonstrates competence in the performance of duties and responsibilities related to maintaining Security equipment and the work environment.

• Exercises care in the operation of hospital equipment and reference material.

• Adhere to strict confidentiality guidelines.

• Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control, and environmental standards.

• Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations, or journals to stay abreast of current trends in field of expertise.

• Physically must be able to lift 50 pounds.

• Ability to run to any emergency within the hospital and be able to verbally and physically control an emergency situation upon arrival if necessary.

• Strong sight and hearing abilities needed in order to effectively deal with diverse and emergency situations.

• Ability to use enough force to subdue or restrain someone if necessary.

• Technology: use of access control and database software, communications equipment, and first aid equipment. Ability to trouble shoot systems when necessary.

• Meet annual competency and retraining requirements.

• Attend meetings as required.

• Perform other functions/duties as requested.
  

Onsite

30 Locust Street

40

Regular

Day (United States of America)

Cooley Dickinson Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.