Senior Systems Administrator, Senior Desktop Engineer

Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world's leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.

Our work centers on creating an exceptional member experience - a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a consciously inclusive environment where diversity is celebrated.

We are pleased to offer competitive salaries, and a benefits package with flexible work options, career growth opportunities, and much more.

Sr. Desktop Engineer will be responsible for maintaining and supporting AllWays Health Partners end user needs including Windows 10, mobile devices and office 365. Including end user troubleshooting issues, monitoring devices for compliance and threats etc.

Sr. Desktop Engineer will be responsible for supporting senior team members for their day to day activities as well as project. Modern Workplace Engineer should have working knowledge of Active Directory, software update, Intune, ATP, Defender, MDM, System Center Configuration Manager and Office 365.

Sr. Desktop Engineer will work with a team of customer-focused professionals who are committed to defining technical strategy, architecting, designing and delivering end-to-end digital transformation.

Hands-on experience in delivering Microsoft Modern Desktop technologies such as Intune, SCCM Office 365, Enterprise Mobility Security (EMS), Teams and One Drive.

One Drive for Business, folder redirection using OneDrive.

Familiar with OKTA & Onboarding of Applications requiring MFA

Demonstrates the ability to work in a fast-paced environment where organizational skills are essential

Possess excellent collaboration skills with a wide variety of internal team members Thought leadership on emerging trends and products and innovations for customers using Microsoft tools and products

Threat Protection - (Advanced Threat Analytics, Windows Defender Advanced Threat Protection, Office 365 Threat Protection and Threat Intelligence).

Information Protection - (Azure Information Protection, Office 365 Data Loss Prevention, Microsoft Cloud App

Security Management - (Azure Security Centre, Office 365 Security and Compliance Centre, Windows Defender Advanced Security Centre, DLP).

Azure AD, Azure AD Connect

Up-to-date knowledge of Microsoft products

Ability to manage & administer Citrix Environment.

Ability to gain an understanding of customer process and issues, and communicate them back

Ability to work in teams and individually when needed

Ability to work with Vendors for any support issues

Strong verbal and written communication skills

Extensive scripting experience with PowerShell.

Provides direction to Technical Services on group policy pertaining to management of desktop environment--factoring in implications before assessment.

Assists and advises Manager, Help Desk with technical road mapping.

Provides complete, clear and concise documentation.

Quickly analyzes unfamiliar applications and assists with issue resolution, configuration or deployment.

Escalates, involves, and engages external technical support including Microsoft and other vendors including those in support of various high-impact financial and business applications.

Provides service by adhering to strict auditing policy and requirements as well as Change Control process.

Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect.

Hold self and others accountable to meet commitments.

Ensure diversity, equity, and inclusion are integrated as a guiding principle.

Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.

Build strong relationships and infrastructures that designate Mass General Brigham Health Plan as a people-first organization.

Other duties as assigned with or without accommodation.

Required:

Bachelor's Degree in Computer Science or Information Systems or the equivalent combination of training and experience

At least 4 years demonstrated experience deploying and administering solutions in Microsoft Azure platform

At least 8 years demonstrated experience as infrastructure solution engineer.

Experience administering Windows Servers and IIS and Active Directory.

Worked as lead technical resource on projects that are managed using Agile methodology

Preferred/Desired:

Experience working in a healthcare industry is a plus.

Microsoft Certified Professional in Cloud Platform