What are the responsibilities and job description for the Surgical Scheduler position at Mass General Brigham?
About Us
Newton-Wellesley Hospital is a comprehensive medical center located in Newton. We provide the services and expertise of a major medical facility with the convenience and personal attention of a community hospital. Our team is committed to delivering high-quality, safe, efficient medical care to each of our patients.
We are a proud member of Mass General Brigham, a network founded by Massachusetts General Hospital and Brigham and Women's Hospital. Our affiliation allows us to provide our patients with access to the best community-based medicine and the most advanced specialty care in the world.
Our continued goal at Newton-Wellesley Medical Group is to meet our patients' (and their families'!) health care needs and build long-term relationships that provides them with exceptional care and service.
Location
Newton-Wellesley Hospital main campus (2014 Washington Street, 2nd floor, in Newton, MA)Schedule
We are seeking a full-time, 40-hour Surgical Scheduler to support Multispecialty Surgery onsite Monday through Friday from 8:00am to 5:00pm (shifts are staggered). There is potential to move to a hybrid format with 1 remote day per week after the successful completion of our orientation/training program.
Role Overview
Our Surgical Schedulers play an integral part in our operations.
Support responsibilities may include:
- Surgical scheduling/coordination
- Scheduling patient appointments
- Answering the telephone system promptly and gathering screening information; taking, relaying, and managing messages and/or providing routine information. Retrieving voicemail messages, returning calls, and forwarding messages as needed
- Referral management, specialty testing prior authorization, and scheduling of special testing
- Organizing and maintaining patient records, logs and other controlling systems; retrieving files as needed. Developing and maintaining systems to assure accurate, confidential, retrievable information
- Reconciling expense reimbursements for team/provider through PeopleSoft
- Other special projects and administrative tasks that are assigned
Qualifications
Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, this role is the opportunity for you. We are looking for well-rounded professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting! When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, empathy, and genuine passion for the work.
- High School graduate or equivalent required
- Associate's degree preferred
- A minimum of two years of medical office experience required
