Summary
The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.
Does this position require Patient Care?
Essential Functions
- Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
- Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
- Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
- Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
- Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
- Maintains inventory of immunizations and check expiration dates.
- Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
- Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.
Education
High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred
Can this role accept experience in lieu of a degree?
Licenses and Credentials
Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred
Experience
Direct MA experience or medical field work 1-2 years required
Knowledge, Skills and Abilities
Strong interpersonal and communication skills are essential for success in this position.Ability to prioritize tasks in complex and busy environments.Accuracy and attention to detail.Comply with all local, state, and federal privacy and confidentiality rules and regulations.Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.Comprehensive knowledge of medical terminology, procedures, and protocols.Proficiency in electronic health record (EHR) systems and medical office software.Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Managing one's own time and the time of others.Clinical Responsibilities (70%) :
Review the daily schedule of patients and facilitate efficient patient clinic flow via daily huddle with other MAs.Utilize two appropriate patient identification methods for each patient in compliance with regulations.Take the patient's weight, appropriate vital signs, and appropriately prepare the patient for the physician / advanced practice provider evaluation.Perform ancillary services including suture / staple removal, dressing changes, removal and application of braces / splints removal, MRSA / MSSA swabbing, and phlebotomy as directed by the physician / advanced practice provider.Process authorized requests for prescription refills under the guidance of the provider.Evaluate and coordinate telephone calls from patients for advice or questions.Assist the physician / advanced practice provider in reporting test results to patients including follow-up.Assist the physician / advanced practice provider in coordinating all appropriate care in other settings such as visiting nurse visits, home agencies, hospice, home IV infusions, etc.Ensure appropriate stocking of all examination rooms with supplies, requisitions and all materials necessary for efficient patient care.Coordinate practice activities with physician / advanced practice provider to insure appropriate level and quality of services including maintaining supplies of medications, vaccines, and equipment.Participate in all quality assurance activities of the practice with respect to patient care.Maintain a clean, uncluttered atmosphere for patient care. Disinfect and prepare clinic rooms before and after each patient visit and conduct clinic in a hygienic manner in keeping with infection control guidelines. Assist providers with appropriate PPE for patients in clinic with active infection.Prepare patient Records / Charts and retrieve imaging in a proactive way so that all imaging and records on available prior to the start of each clinic day.Scan appropriate documents into medical record, upload outside imaging into medical record.Orient, train and mentor all newly hired Medical Assistants. This will include serving as a clinical resource and working with the new employee to set developmental goals.Responsible for managing the Epic referral work queue. Management will include prioritizing patient lists; telephoning and interviewing patients to determine clinical needs; triaging referrals to ensure right provider at the right time; identification of trends with patient referral; and collaborating with administrative manager to identify hospital-wide communication needs to optimize internal referrals.Responsible for managing the new patient email box and phone line triaging patients based on clinical needs.Other duties as assigned including but not limited to COVID screening prior to visit; assisting patients to enroll in Patient Gateway; assisting patients to complete PROMs.Research Responsibilities (30%) :
Work with physicians, clinical nurses, and staff to identify and recruit eligible patients for clinical studiesDesign research protocols in conjunction with the PIs, providing critical input as to feasibility of study design and available resourcesOrganize, establish, and maintain research databases and uses these databases to extract information for reports, papers, and general feedback to the study team.Collects, compiles, tabulates and analyzes research dataAssist the PI with writing manuscripts. Through this process, the incumbent will be highly involved with the editing of these manuscripts.Responsible for quality control, and works with both internal and external colleagues to ensure rigorous adherence to internal and external quality standardsPhysical Requirements
Standing Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs (w / assisted device)Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)Massachusetts General Physicians Organization, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
