Demo

Senior Business Analyst

Mass.gov
Chelsea, MA Full Time
POSTED ON 1/26/2025
AVAILABLE BEFORE 4/24/2025

The Executive Office of Technology Services and Security (EOTSS) is the state’s lead office for information technology. We provide enterprise level information technology services including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive digital services to 40,000 internal stakeholders plus the residents, business owners and visitors to the Commonwealth of Massachusetts. Our Mission is to provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes.

Submit your CV and any additional required information after you have read this description by clicking on the application button.

EOTSS is seeking a motivated, experienced IT professional to join the Enterprise Application Services Team as a Senior Business Analyst . This is an exciting opportunity for an IT professional to join an exceptionally skilled team and contribute to critical statewide initiatives. The successful candidate will possess a strong background in application functional design and testing strategies, as well as possess exceptional communication skills and experience collaborating across organizations with cross functional teams. This candidate will be expected to effectively troubleshoot, prioritize, and resolve issues while ensuring all applications remain operational. This position will support daily activities for several functional areas. The incumbent will perform activities related to the analysis, design, testing, installation, configuration, and support of multiple Enterprise platforms.

Responsibilities :

  • Partner with customers to gain a thorough understanding of business processes and develop requirements.
  • Identify customer requirements and document according to organizational standards.
  • Perform accessibility testing and ensure that products conform to organizational requirements.
  • Perform fit gap analysis and support developing viable solutions.
  • Develop use cases, models, and supplementary specifications, using automated tools when applicable.
  • Perform detailed and thorough testing and actively participate in walkthroughs of artifacts.
  • Clearly and concisely communicate the status of all assigned tasks to management and users according to published workflows.
  • Perform all activities in accordance with EOTSS standards.
  • Respond to production issues within the established SLAs.
  • Maintain the application knowledge base with complete and accurate information.
  • Stay abreast of industry trends and best practices on all platforms supported by the team.

Required Qualifications :

  • Three (3) years of experience in the field of information technology applications development as a Business Analyst, Project Manager, or other related role.
  • Proficient in test scripts, test plans and reporting results for various audiences including but not limited to IT teams, business groups as well as executive management and senior stakeholders.
  • Working knowledge of collaboration, content management, data analysis and / or testing tools such as Mobius, SharePoint, JIRA, Confluence, Rational and / or similar platforms.
  • Experience using a structured query language, (e.g., SQL) and the ability to perform comparative analysis to illustrate visualizations of trends and / or anomalies.
  • Extensive experience developing presentations and training documentation for various audiences.
  • Exceptional interviewing and facilitation skills, with the ability to gather detailed and comprehensive requirements.
  • Self-starter, motivated, and a team player (e.g., able to work cohesively within a collaborative team environment).
  • Strong customer service skills with the ability to establish and maintain working relationships and contribute within a collaborative team.
  • Ability to effectively communicate (both verbally and written) and build consensus across various project stakeholders including IT management, business customers, team members, IT development staff, and other IT colleagues and team members.
  • Proficient with Section 508 compliance tools such as JAWS, Dragon Speech, and Camtasia.
  • Experience with accessibility, mobile, automated testing, and batch scheduling tools.
  • Hands-on experience and strong proficiency with the Microsoft Office 365 suite.
  • Preferred Qualifications :

  • Five (5) plus years of experience in the field of information technology applications development as a Business Analyst, Project Manager, or other related roles.
  • Three (3) plus years of experience and hands-on knowledge with application development, requirement gathering, test case development, and creating workflows.
  • Strong knowledge and hands-on experience with Agile SDLC methodology; knowledge of other methodologies is a plus.
  • Minimum Entrance Requirements :

    Applicants must have (A) at least three (3) years of full-time or equivalent part-time professional or practical experience in the field of information technology application development and support, or (B) any equivalent combination of the required experience and the substitutions below.

    Substitutions :

  • An Associate’s degree in a related field may substitute for one (1) year of the required experience.
  • A Bachelor’s degree or higher in a related field may substitute for two (2) years of the required experience.
  • A Master’s degree or higher in a related field may substitute for the required experience.
  • Comprehensive Benefits :

    When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

    Want the specifics? Explore our Employee Benefits and Rewards!

    An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

    The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

    J-18808-Ljbffr

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Senior Business Analyst?

    Sign up to receive alerts about other jobs on the Senior Business Analyst career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $101,242 - $124,726
    Income Estimation: 
    $125,329 - $152,916
    Income Estimation: 
    $129,291 - $167,349
    Income Estimation: 
    $133,136 - $171,866
    Income Estimation: 
    $138,790 - $181,781
    Income Estimation: 
    $79,521 - $98,503
    Income Estimation: 
    $101,242 - $124,726
    Income Estimation: 
    $107,442 - $160,602
    Income Estimation: 
    $110,400 - $142,096
    Income Estimation: 
    $118,913 - $150,937
    Income Estimation: 
    $101,242 - $124,726
    Income Estimation: 
    $125,329 - $152,916
    Income Estimation: 
    $129,291 - $167,349
    Income Estimation: 
    $133,136 - $171,866
    Income Estimation: 
    $138,790 - $181,781
    Income Estimation: 
    $125,329 - $152,916
    Income Estimation: 
    $151,063 - $185,777
    Income Estimation: 
    $158,643 - $203,736
    Income Estimation: 
    $154,628 - $190,455
    Income Estimation: 
    $158,186 - $201,374
    Income Estimation: 
    $63,888 - $78,999
    Income Estimation: 
    $79,521 - $98,503
    Income Estimation: 
    $107,442 - $160,602
    Income Estimation: 
    $83,941 - $108,028
    Income Estimation: 
    $92,657 - $120,748
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Mass.gov

    Mass.gov
    Hired Organization Address Boston, MA Part Time
    The Worcester Recovery Center and Hospital (WRCH), operated by the Massachusetts Department of Mental Health (DMH), is s...
    Mass.gov
    Hired Organization Address Boston, MA Full Time
    The Massachusetts Department of Mental Health (DMH) is seeking a Director of Accounting and Operations. This essential r...
    Mass.gov
    Hired Organization Address Boston, MA Full Time
    About the OCA The Office of the Child Advocate (OCA) is an independent executive branch agency with oversight and ombuds...
    Mass.gov
    Hired Organization Address Boston, MA Contractor
    The Massachusetts Department of Public Health’s (MDPH) Bureau of Substance Addiction (BSAS) is seeking dynamic applicant...

    Not the job you're looking for? Here are some other Senior Business Analyst jobs in the Chelsea, MA area that may be a better fit.

    Senior Security Risk Analyst

    myGwork - LGBTQ+ Business Community, Boston, MA

    Senior Business Analyst

    Diverse Lynx, Waltham, MA

    AI Assistant is available now!

    Feel free to start your new journey!