New Patient Coordinator

POSITION SUMMARY

As a New Patient Coordinator at MASS LUNG & ALLERGY (MLA) this position performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service. The incumbent must work collaboratively with all staff in support of patient services, exhibiting flexibility and a "can-do" attitude. Patient services are the key priority in this position requiring the New Patient Coordinator to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

DUTIES AND RESPONSIBILITIES:

• Schedule appointments for new patients based on provider availability by following "New Patient Scheduling Procedure" from start to finish.

• Assist in any rescheduling of appointments.

• Complete all new patient confirmation calls.

• Answer multi-line phones and either direct the caller to the appropriate party or handle caller's needs yourself.

• Greet patients upon arrival (when needed), check them in and obtain insurance information and/or referrals (if needed), including signatures and any other necessary data, verifying all information is correct.

• Responsible for contacting patient for missing/incorrect information prior to appointment, including but not limited to: insurance issues, referrals, PCP issues, etc.

• Assist patients with Portal and/or Healow usage and/or questions.

• Provide patient with intake and new patient forms as well as copies of our office policies and legally required documents

• Enter faxes from both the copier as well as ECW into the patient's chart and either assign to the appropriate staff member or handle it themselves when able to.

• Pages providers for hospital consults/CCU using AMCOM

• Covers at the Call Center if assigned to do so.

• Provide patients with support and guidance as needed.

• Attends staff and medical meetings, as required.

• Maintains work station, according to protocols (free of meals and open beverages).

• Acts in capacity as an interpreter, only if certified to do so as needed.

• Performs additional duties, as assigned by the Manager.

QUALIFICATIONS:

• Excellent communication and problem-solving skills at a level necessary for understanding provider and supervisor's instructions, and for accurately documenting patients' medical information.

• Ability to effectively communicate with patient population and staff while demonstrating a high degree of diplomacy and tact.

• Beginner to intermediate computing and phone skills.

• Willingness to work evenings and/or weekends; demonstrates flexibility in regards to job duties and assignments.

• Ability to multi-task and work effectively in a high-stress and fast-moving environment.

• Culturally sensitive and demonstrated ability and effectiveness working with ethnically diverse populations.

• Working knowledge of "Universal Precautions," demonstrates professionalism at all times.

• Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.

• Bilingual English/Spanish and/or other languages strongly preferred.

• Valid Driver's License, insurance, and ability to travel as required to perform duties.

• Excellent communication and problem-solving skills at a level necessary for understanding provider and supervisor's instructions, and for accurately documenting patients' medical information.

EDUCATION AND EXPERIENCE:

• High school Graduate (or GED) required.

• Familiarity with community / service area.

• Previous experience in a medical office setting is highly desirable.

• Electronic medical records experience preferred.

• Previous experience with insurance and referrals preferred.

Salary : $20 - $21