What are the responsibilities and job description for the Call Center Representative position at Mass Markets?
Call Center Representative
At Mass Markets, we're looking for a skilled Call Center Representative to join our team.
Key Responsibilities:
- Handle inbound and outbound contacts with courtesy, timeliness, and professionalism.
- Ensure first call resolution through effective problem-solving and call handling.
- Research systems to find missing information as necessary.
- Collaborate with other departments to resolve issues when needed.
- Accurately document and process customer claims in relevant systems.
What You'll Bring:
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment with multiple priorities.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Accuracy and attention to detail in documentation and processing.
About Mass Markets:
We're a leading provider of [products/services] committed to delivering exceptional customer experiences. Our dynamic team is passionate about innovation, collaboration, and growth. If you're motivated by challenges and eager to make a difference, we'd love to hear from you!
