What are the responsibilities and job description for the Customer Service Agent (Hiring Immediately) position at Mass Markets?
Mass Markets - Full_Time [Customer Service Representative] As a Customer Service Agent at Mass Markets, you'll : Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handling; Research systems to find missing information as applicable; Coordinate with other departments to resolve issues when needed; Document and process customer claims in appropriate systems; Escalate customer issues to the appropriate staff and managerial for resolution as needed...Hiring Immediately >
