Director of Sales

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a seasoned and driven Director of Sales to excel at building relationships, identifying opportunities, and closing business. This role requires strategic selling skills, exceptional active listening abilities, and a strong blend of lead generation, business acumen, and creativity. Frequent overnight travel for client visits and presentations will be necessary.

This position focuses on developing new business opportunities, with less emphasis on managing existing accounts or leading a sales team.

POSITION RESPONSIBILITIES

• Lead Generation & Prospecting: Conduct cold calls, prospect, and engage in lead generation activities to maintain a robust sales pipeline.
• Client Relationship Development: Identify and connect with decision-makers within target organizations.
• Sales Presentations: Present and sell a range of customer experience measurement services, including mystery shopping, contact center services, merchandising, analytics, and consumer insight research.
• Strategic Sales Planning: Collaborate with team members to develop effective sales strategies tailored to client needs.
• Value Proposition Communication: Articulate the company's value proposition in a way that resonates with potential clients.
• Program Development: Work with internal teams to design and propose profitable programs that align with client objectives.
• Competitive Awareness: Maintain a thorough understanding of competitive offerings and market trends to inform sales strategies.
• Client Needs Assessment: Evaluate client needs and gauge interest during initial discussions.
• Proposal Development: Prepare and present service proposals and formal presentations to prospective clients, both virtually and in person.
• Adaptability: Stay informed about new product offerings and market strategies to maintain a competitive edge.

CANDIDATE QUALIFICATIONS

The Ideal candidates for this position are highly motivated and dedicated and should possess the following qualities:

• 5-7 years of direct, outside sales experience with a proven track record of selling complex, consultative services to large corporations, including Fortune 500 companies.
• Minimum of 5 years' experience selling merchandising, mystery shopping, or research/information services to verticals such as Retail, Restaurant, Petro Convenience, Telecom, Grocery, CPG, Banking, and Hospitality.
• Proven ability to exceed sales quotas consistently.
• Demonstrated experience building and maintaining relationships with C-suite executives.
• Exceptional attention to detail.
• Strong organizational and time management skills to thrive in a fast-paced environment.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and sales contact software.
• Track record of developing and implementing winning sales strategies.
• Exceptional communication and presentation skills.
• Willingness to travel frequently for client meetings and presentations.

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Must be authorized to work in the country where the job is based. Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.