What are the responsibilities and job description for the INBOUND CUSTOMER CARE AGENT position at Mass Markets?
Mass Markets - JobID : 43824 [Customer Service Representative] As an Inbound Customer Care Agent at Mass Markets, you'll : Support inbound customer service projects for a wide variety of clients; Identify customers' needs, research every issue, provide solutions, and upsell customers on new products and services; Accurately document and process customer claims in appropriate systems; Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures...Hiring Immediately >
