What are the responsibilities and job description for the Case Manager position at Mass Senior Care LLC?
We are seeking a case manager who will be responsible for assigning, monitoring, and organizing cases. They will be directly involved in the lives of their clients by coordinating services, and provide resources and assistance. Planning and scheduling services, working with social workers and doctors, and up dating systems is all in a day's work. The case manager must be highly organized, empathetic, compassionate, nonjudgmental, and eager to help.
Duties and Responsibilities
Accessing client needs, and developing strategies to help the client
Providing support and resources for clients; good working relationship with support networks, government resources, and community resources
Researching and referring client resources such as health
Assigning workers to respond to shifts
Evaluating needs and monitoring services for quality and meeting goals
Determining the correct course of action when helping clients, whether it be with a social worker, psychologist, or medical doctor
Creating programs/service plans to ensure the best outcomes
Listening resolving issues and providing help advice and measures for health relationships between clients workers and the agency
Caring for the well-being of clients and helping a wide range of clients, including people with serious illnesses, addictions, disabilities or who have been neglected
Organizing and influencing community and policymakers to develop programs, policies, and services to assist in social work
Advocating and raising awareness on behalf of clients and the needs of the community and local services
Assisting clients and providing updates within time frames
Requirements and Qualifications
Possesses superb written and spoken communication skills
Excellent interpersonal skills with colleagues, community leaders, policymakers and others
Excellent time management skills; organized and able to prioritize
Motivated to take on additional community involvement projects and solve problems
Comfortable in a fast-paced environment with multiple cases
Able to organize and manage large amounts of files, schedules, dates, and information
Self-directed and able to work without supervision
Comfortable with building personal relationships and dedicated to helping others
Empathetic and supportive with mentorship and leadership skills
Complete requests for information
Must maintain compliance to local, state and regulatory bodies
Manage and maintain client profiles on Sandata, WellSky Personal Care and other record systems
Licensed Healthcare or certified trained in managing patient needs
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
Able to work nights and weekends
Able to travel to meet with clients in MA, CT and NY
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