What are the responsibilities and job description for the EDP Systems Analyst IV (Desktop Support Analyst) position at Massachusetts Bay Community College?
Department: OIT General
Location: Wellesley Hills/Framingham
MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to meet critical workforce demands of communities, and to contribute to the region’s economic development.
Massachusetts Bay Community College values diversity, inclusion, and collaboration. We strongly encourage members of underrepresented communities to apply to join our community.
Located in Greater Boston, MassBay is a comprehensive, open-access community college offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.
Position Summary:
The ideal candidate will join a vibrant and inclusive educational community, and have a desire and ability to work with a diverse population.
As a member of the End User Services team, the EDP Systems Analyst IV provides technical hardware/software support for client computers and other technologies within MassBay. This individual provides courteous, timely, and effective assistance to students, faculty and staff, including classroom, lab, and event support. Areas of responsibility are the Framingham and Wellesley Hills Campuses, and the Ashland Technology Center.
Key Responsibilities and Duties:
- Assist in package creation, installation, configuration, troubleshooting and maintaining a variety of college hardware, software and miscellaneous equipment;
- Assist with monitoring, triaging and escalating IT help desk ticket requests and incidents;
- Diagnose and resolve issues related to software deployment and workstation imaging, particularly within macOS;
- Creates and maintains standards and procedural documentation;
- Perform routine computer, printer, and peripherals maintenance;
- Support college-wide and multi-campus audiovisual services in classrooms, meeting spaces, and auditorium;
- Provide end user training when necessary;
- Make necessary adjustments and/or arrangements for outside repair as needed;
- Support computers and peripheral equipment using a variety of operating systems and applications;
- Works independently and exercises reasonable judgment with little supervision while providing clear documentation of activities and accomplishments;
- Assist with interviewing, evaluating and recommending applicants for future EDP Analyst roles, Part Time roles, and Student Worker positions to Director;
- Act as liaison between users, End User Services team and Director to set and adjust work priorities;
- Perform Other duties as assigned.
Commitment to Equity:
- Support MassBay’s commitment to the Equity Agenda; collaborating with faculty, staff, and students on the College’s strategic initiatives dedicated to closing the equity gap related to student outcomes;
- Support MassBay’s commitment to being anti-racist; embracing a community free of bias and inequality;
- Contribute to discussion and review of applicable College policies with a critical lens toward diversity, equity and inclusion.
This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.
All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.
Required Qualifications:
Applicants must have at least (A) five years of full-time, or equivalent part-time, professional experience in electronic data processing, of which (B) at least three years must have been in work in which the major duties included computer systems analysis, or (C) any equivalent combination of the required experience and the substitutions below.
SUBSTITUTIONS:
I. An Associate's degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required (A) experience.*
II. A Bachelor's or higher degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.*
III. A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.*
IV. An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.
V. Graduation from the data processing course of a recognized vocational/technical high school may be substituted for a maximum of one year of the required (A) experience.
- Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
NOTE: No substitution will be allowed for the one year of the required (B) experience.
Preferred Qualifications:
- Experience Administering Windows 10, 11 and Mac OS;
- Knowledge of and technical experience supporting Apple products;
- Experience with macOS installation, troubleshooting, recovery;
- Experience administering Mobile Device Management;
- Experience with patch management solutions such as JAMF, PDQ and Vicarius;
- Experience administering Microsoft Development Toolkit (MDT);
- Experience with Microsoft Autopilot;
- Experience troubleshooting audiovisual equipment;
- CompTIA A Certification;
- Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;
- Experience working in a diverse environment;
- Demonstrated commitment to working with underserved students;
- Experience working in a multi-user environment supporting users at different levels;
- Demonstrated effective oral and written communication skills;
- Apple Certified Macintosh Technician (ACMT) or Apple Certified Technical Coordinator (ACTC);
- Basic knowledge of Bash, Python or Zsh scripting.
Additional Information:
Salary Range: AFSCME Unit I, Grade 25 Step 1 $83,669.56 annually. Appointments from outside the bargaining unit begin at Step 1 of the range.
As a Massachusetts State Employee, you are offered an outstanding suite of benefits adding value to your salary.
- Array of choices for health insurance plans to meet individual/ family needs
- Affordable Dental Insurance and vision discount program
- 12 paid State/ Federal holidays
- Generous sick, vacation, and personal time
- Flexible Spending Plans to reduce your taxable income
- Low-cost basic and optional life insurance
- Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement
- Thinking to save more money towards retirement: consider Deferred Compensation plans i.e., 457(b) or 403(b).
- Tuition Benefits for employees and dependents at state colleges and universities
- Free Employee Assistance Program (EAP)
- Eligibility towards Public Service Loan Forgiveness (PSLF)
- Free gym and parking on campus
Need more info: https://www.massbay.edu/employment/benefits
Position Type: AFSCME-Unit I
Application Deadline: February 11, 2025, or thereafter until filled.
To Apply: Please include a letter of interest and resume with your online application.
Staff
Hiring is subject to state appropriation funding.
Final candidates are required to provide sealed transcripts and/or certifications.
Hiring is contingent upon a successful CORI clearance.
Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College’s Affirmative Action Officer and/or Title IX Coordinator (Lisa MacDonald, lmacdonald@massbay.edu (781) 239-3147), the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.
Salary : $83,670
