Probation Case Specialist (Gr 7 - 10) - Suffolk Juvenile Court

Title : Probation Case Specialist (Gr 7 - 10) - Suffolk Juvenile CourtPay Grade : Grade 7Starting Pay : $46,211.10Departmental Mission Statement : The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change.ORGANIZATIONAL PROFILE : https : / / www.mass.gov / orgs / massachusetts-probation-serviceNotes : This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6.Suffolk Juvenile Court is a multi-site location and travel amongst the following sessions may be required : Boston, Chelsea, Dorchester, & West Roxbury.Position Summary : This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality.Duties : Probation Case Specialist I Duties : Provides customer service to attorneys, litigants, law enforcement personnel, and the general public.This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures.Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system.Retrieves criminal records, enters initial data, and updates records and orders in various automated systems.Requests information from other agencies, departments, and or courts.Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries.Prepares lists and other standard documents, and sends out notices to parties and attorneys.Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures.Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail.Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts.Maintains statistical data concerning case processing activities; and Performs related duties as required.Minimum Requirements : Probation Case Specialist I Requirements : Graduation from high school or its equivalent.Some general clerical or customer service experience.Ability and experience using personal computers, including word processing software such as MS Word.Experience with spreadsheet software such as MS Excel is preferred.General knowledge of modern office practices and procedures.Ability to serve the public and others with business with the court in a courteous and professional manner.Ability to learn the procedures and functions, manual and automated, of the office to which assigned.Ability to understand and follow verbal and written instructions.Ability to perform routine data entry at an acceptable rate of speed.Ability to establish and maintain effective working relationships with court staff.Ability to communicate effectively with others.#J-18808-Ljbffr

Salary : $46,211