Administrative Review Manager

The Department of Developmental Services (DDS) seeks a dedicated and responsible Regional Administrative Review Manager to join our dynamic team. In this crucial role, you will oversee, support, and engage in the investigative process of abuse, neglect, and mistreatment allegations concerning DDS service recipients.

At DDS, our Area, and Regional Offices handle investigations of abuse, mistreatment, and neglect of individuals with intellectual disabilities. With 5,000 cases processed annually, we conduct 1,400 formal investigations that uphold our commitment to justice and accountability. Our passionate team, including Program Monitors and ABI (Acquired Brain Injury) Risk Managers, diligently develops action plans based on findings while field staff meticulously reviews approximately 1,400 complaints. Our thorough evaluation of 1,300 "dismissal" cases ensures no stone is left unturned when serving our community. If you're driven by the desire to make a real difference in this field, we invite you to apply for the Regional Administrative Review Manager position at DDS. Together, let's create an inclusive and supportive community for those who need it most. Join our dedicated team today and be a part of something truly rewarding!

Duties and Responsibilities (these duties are a general summary and not all-inclusive):

• Perform administrative reviews to ensure compliance and adherence to established protocols
• Produce comprehensive action plans for investigations
• Monitor the CRT process conducted by DDS field staff, ensuring completion within specified timelines and maintaining high-quality standards.
• Facilitate regular meetings with Program Monitors and other stakeholders to foster collaboration and effective problem solving
• Assess trends and patterns emerging from monitoring activities, reporting findings to the Regional Director for process improvement
• Monitor the Incident Management system in the Home and Community Service Information System (HCSIS) for accurate and timely data entry
• Act as a liaison between the Area Office, DDS Investigations Unit, and Disabled Persons Protection Commission (DPPC) investigations unit, ensuring efficient communication and coordination
• Complete the request for reconsideration of administrative reviews in collaboration with DDS Senior Investigator
• Serve as a valuable resource for DDS area offices and staff, providing necessary training and support
• Contribute to the Regional Mortality Review Committee, engaging in critical discussions to improve services and outcomes

Preferred Qualifications

• Highly effective organizational skills
• Strong ability to interact professionally and appropriately with diverse individuals, both in an office environment and in the field
• Excellent verbal and writing skills
• Proficiency in data management and Microsoft Excel
• Well-honed conflict resolution skills
• Five (5) years of human services experience, demonstrating practical expertise and a comprehensive understanding of the field
• Bachelors degree - preferably in Human Services
• In-depth knowledge of DDS management hierarchy and functionality

Please Note: This is Full-time, 37.5 hour position.

Shift: 8:45am - 5:00pm

Days Off: Saturday and Sunday

Flexibility required to meet the needs of the Region.

About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds

Pre-Offer Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

· Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

· Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry

· Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

· National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.

· https://www.mass.gov/lists/dds-fingerprint-background-checks

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For technical help with Mass Careers, including logging into your profile and.or resettng your password, please call the Employment Service Center at 617-979-8500.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) four (4) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.

II. An Associate's degree in a related field may be substituted for one (1) year of the required experience.

III. A Bachelor's degree in a related field may be substituted for two (2) years of the required experience.

IV. A Graduate degree in a related field may be substituted for three (3) years of the required experience.

V. A Doctorate degree in a related field may be substituted for the required experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.