Human Services Coordinator II

The Department of Developmental Services (DDS) is excited to offer a career growth opportunity to a motivated and talented individual for the Human Services Coordinator Supervisor (Human Services Coordinator II) position in the Charles River West Area Office in Waltham.

The HSC II will work with assigned staff and the Area Office Management Team to build respectful and collaborative partnerships with individuals, families, guardians, provider agencies and other stakeholder groups involving the work of the Area Office and Department. The HSC II provides direct supervision, support, consultation, and orientation to assigned Human Service Coordinator Is (HSC I) and other staff. The HSC II is considered a critical and integral member of the Area Office management team in planning and resource allocation activity involving community services.

Additional HSC II responsibilities include, but are not limited to, the following:

• The planning, prioritization, and coordination of work by assigned staff which incorporates administrative, supportive and educational components
• Monitoring of Individual Service Plans
• Maintaining compliance with all relevant policies and procedures
• Assuring that case documentation is maintained and consistent with standards
• Identifying individual cases involving health, safety, risk and changing needs and ensuring that they are brought to the attention of the Area Director or designee(s), while engaging in problem solving
• Monitoring and providing consistent performance planning, feedback and evaluations to assigned staff
• Other related duties as required, which includes providing coverage if an HSC I is absent from work

Required Qualifications

• Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and or evaluations; determining subordinates training needs and providing or arranging for each such training; motivating subordinate to work effectively; determining the need for disciplinary action and either recommending or initiating action.
• Ability to demonstrate sound judgement by making reasoned decisions, acting quickly, and maintaining a calm manner in stressful situation.
• Ability to communicate effectively through verbal and written means.
• Ability to establish and maintain harmonious working relationships.
• Ability to prioritize and respond to multiple demands from which individuals with disabilities and staff.
• Ability to seek guidance and support and take direction from supervisors and clinical consultants when needed.

Preferred Qualifications

• Knowledge of principles, practices, and techniques of supervision.
• Knowledge of and skill in the use of personal computers, software, and maintenance of individual records data base, through training provided by or arranged by the department.
• Knowledge of documentation necessary for Individualized Service Plans (ISP).
• Knowledge of DDS and generic programs, services, and resources available to individuals with disabilities.
• Ability to act as an advocate of human rights.

PLEASE NOTE:

Schedule: Monday through Friday, 8:45am - 5:00pm; Days off: Sunday/Saturday

Flexibility required to meet the needs of the Area Office.

About the Department of Developmental Services

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds