What are the responsibilities and job description for the Patient Access Representative position at Massachusetts Eye and Ear?
Responsibilities include reviewing, verifying and updating patient demographic and insurance information, resolving registration-related edits and acting as a liaison between clinics and patients.
ESSENTIAL FUNCTIONS :
Access scheduled appointments through work queues to review and correct registration-related issues. Interact with patients in person, on phone and in email communication. Review, confirm and update demographic and insurance information with patients. Direct all patients seeking financial assistance to the Financial Coordinators. Maintain strict confidentiality regarding all patient matters and secure all patient information. Assist internal customers in tasks necessary to ensure complete patient satisfaction and revenue assurance. Other duties as assigned.
EDUCATION AND EXPERIENCE :
1. High School diploma or GED completion required
2. Excellent communication and interpersonal skills.
3. Ability to work independently.
4. Medical Terminology and Accounts Receivable background helpful.
WORKING CONDITIONS :
Employee will be present in a clinical and outpatient setting which has high patient volume.
Employee must be able to work in a busy environment that may have multiple interactions amongst many people happening at once.
Employee must be able to work in a fast-paced atmosphere requiring multi-tasking, attention to detail and listening skills.
Employee will be interacting with patients speaking different languages and from different cultural backgrounds.
Knowing multiple languages is a plus.
PHYSICAL REQUIREMENTS :
Employee may be sitting for 7-8 hours a day at a desk.
Position requires the employee to have hand-eye coordination, finger dexterity and typing.
Employee must be able to view computer screens for long periods of time.
Business casual dress is required.
Physical Requirements
- Standing Occasionally (3-33%)
- Walking Occasionally (3-33%)
- Sitting Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
