What are the responsibilities and job description for the Clinic/Practice Assistant II position at Massachusetts General Hospital?
Cross-trained in all clinic coordinator duties associated with the front desk, including but not limited to the following tasks: checks patients in for appointments, collects co-pays, handles insurance referrals, schedules future appointments, prepares daily schedules and patient paperwork, prepares exam rooms for upcoming clinic sessions, coordinates referrals to other departments and facilities, schedules imaging exams and handles any necessary insurance pre-certification, maintains the cleanliness of the waiting room and patient areas, handles patient needs as they arise in the daily clinic flow.
Cross-trained in all clinic coordinator duties associated with the back office, including but not limited to the following tasks: scans patient records, provides phone line and voicemail coverage, appropriately triages patient care and prescription refill requests, explains new patient procedures, schedules for provider appointments
Call for patient medical records, pathology slides, and laboratory test results.
Process patient billing forms and scan documents to patient medical record
Utilizes MGH-provided software and web-based applications to coordinate appointments, messages and requests for patients.
Triages and manages complex telephone calls and in-office patient interactions effectively and courteously.
Manages incoming and outgoing mail and faxes and sorts appropriately.
Greet and directs and assists patients in need of various resources to the appropriate MGH Departments.
As an important team member, works effectively with other Practice staff to manage workflow.
Provides cross-coverage for other Practice staff members as needed (e.g. staff absences, vacations,
and during workflow variations, etc.).
Open and distribute unit mail
Provides information and supports problem-solving, troubleshooting, and managing complex patient situations.
Displays professional & compassionate customer service.
Learns and identifies complexities of various insurance plans and payers, including HMO plans, Managed Care, and other Third-Party Insurers, as it relates to Allergy patients and payment issues (self-pays, co-pays, referrals, prior approvals, etc). Helps educate Allergy patients how to navigate coverage issues by referring to appropriate resources.
Consistently maintain confidentiality and privacy and follow all HIPPA guidelines.
Identifies and communicates to Practice Leadership issues of process creating inefficiencies within the operation and assists in their resolution.
Assists with special projects and responsibilities as needed and or assigned by Practice Leadership.
Education High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree? Yes
Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred
Experience office experience 2-3 years required
Knowledge, Skills and Abilities - Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
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