Operations Coordinator, Operating Room

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Customer Service

1.1. Promotes the philosophy of professional and effective customer service to all individuals.

1.2. Maintains a professional and assistive working relationship with Dept. of Nursing staff, Anesthesia staff, ancillary departments, and management.

1.3. Can optimally assist visitors in the OR, including patients and families, salespeople, students, etc.

1.4. Can problem tackle and/or seek assistance with problem solving using surrounding knowledge of situations in an effective manner?

1.5. Will always maintain patient confidentiality.

1.6. Will answer blood bank call light in an appropriate time frame.

1.7. Will assist employees and visitors with accurately securing their belongings in lockers while on the unit. This includes the assignment of lockers.

1.8. Will ensure that all patients belongings including valuables and assistive devices are handled according to MGH policies and procedures.

1.9. Will ensure that patient charts and x-rays are handled in the fashion consistent with MGH policies and procedures.

1.10. Will practice and assist with the implementation of all MGH policies, procedures, and systems.

2. Communications

2.1 Communication must be, always, professional and effective to improve a positive working environment.

2.2 OC will assist in the maintenance of communications between the individuals in the OR rooms and all staff including Dept. of Nursing personnel, the Anesthesia floorwalker and Administrative Coordinator, doctors and surgeons, and the main blood bank

2.3 There must be an even higher focus on effective communication with the scheduled resource nurse and the anesthesia staff administrator as cases are either booked or changed.

2.4 Team Leaders for each service need to be advised when a case is booked, changed, or cancelled. All other appropriate personnel also need to be advised when cases are booked, changed, or cancelled including but not limited to transplant teams, on-call and trauma teams.

2.5 Must have a solid understanding of scheduling cases which includes knowing which cases can be scheduled and during which hours, the substitution of cases, and the utilization of specific rooms for specific cases.

2.6 Must be able to handle a very heavy telephone volume (Gray Desk) and a light telephone volume in the Satellite Blood Bank. This includes answering calls in 3 rings or fewer (as possible) in a courteous manner, the knowledge of paging systems and overhead paging, transferring, and parking calls, accepting and detailing sick calls, taking messages, answering questions for incoming callers, scheduling cases to be performed in the OR, and any other calls which come into the Gray Desk

2.7 Will be able to assist with the day-to-day non-clinical operations and environmental issues for the Dept. This includes communication with various ancillary services such as Buildings & Grounds, Telecommunications, and the Supply Room. Included in this is the need for spontaneous communication when supplies are low, or assistance is needed (i.e. In acquiring a beeper). Administrative will order and maintain vital supplies.

2.8 Will act as a liaison to assist with patient information via the Same Day Surgery Unit, the Post Anesthesia Care Unit, Intensive Care Units, in patient units, etc. Included in this are completing patient tags and placing patients "on-call" as required.

3. Documentation

3.1. Will assist in the transcription of the Nursing Assignments and break/lunch lists.

3.2. Will assist with the finalization of the Perioperative Nursing Status Reports by acting as a communications liaison between the Operations Coordinator, Nurse Manager, and Nursing Personnel. This includes printing out the Perioperative Nursing Reports and, as necessary, communicating information from the operations Coordinator to other Nursing personnel while in the Operating Room

3.3. Will schedule cases on to the wait list completing all required fields, communicating to the appropriate personnel, and entering the case into the computer into the Dynamic Scheduling Application

3.4. Uses the accurate codes for entering cases into the Dynamic Scheduling System

3.5. Sets up and maintains the master schedule of case progression on paper copy (color the cases finished, in progress, and cancelled) while ensuring the computer is in sync with the master paper copy.

3.6. Ensure all vital individuals are advised and given copies of finalized schedules. This includes travel throughout the hospital to photocopy and deliver schedules.

3.7. Accurately completes requisition slips for required blood and blood products ensuring accurate and full information.

3.8. Ensures that all products from the Main Blood Bank sent to the Operating Rooms are appropriate and accurate. This includes checking the blood products for patient name and number, the assigned product number against the requisition slip, the type and Rh factor, and the expiration of the product. This also means that the cooler has to be labeled with the appropriate patient's name and room number.

3.9. Ensures that blood samples sent to the Blood Bank are wrapped appropriately with the initials of who drew the sample.

3.10. Checks the pneumatic tube system on a regular basis as advised if something is coming to the station to ensure accurate flow of information/products.

3.11. Captures patient charge slips from the various area of the Main Operating Rooms and sets them in chronological order.

3.12. Assists with filing the sponge count/instrumentation accountability sheets daily.

Schedule

Day (7am-3pm / 7am-7pm), Evening (3pm-11pm), and Night (7pm-7am, 11pm-7a)

Rotational holiday and weekend schedule

What do we have to offer?

• Shift differential for evening, nights, and weekends.
• Full comprehensive benefits packet, inclusive of travel discounts, MBTA subsidy and health savings.
• Employee Perks, Weekly pay, and retirement package.

Qualifications

• High School Diploma or equivalent experience or GED required; Associate degree preferred.
• Medical or health care experience desirable, but willing to train otherwise qualified candidates.
• Strong digital literacy and the ability to learn new systems and procedures.
• Effective interpersonal and communication skills
• Strong customer service orientation and the ability to interact with diverse groups of patients, staff, and providers.
• Demonstrated ability to solve basic patient and practice problems.
• Medical terminology strongly preferred.

Only candidates who meet all these requirements will be considered.

Mass General Hospital is a world-renowned hospital that provides the highest quality care to patients. We are a leader in medical research and education, and we are committed to providing our employees with an exciting and fulfilling career.

Our culture is one of teamwork, innovation, and diversity. We believe that by working together, we can achieve outstanding things. We are also committed to providing our employees with a work-life balance that allows them to thrive both authoritatively and personally.

If you are looking for a significant and exciting career in medicine, then Mass General Hospital is the place for you! We offer a variety of career opportunities, so you can find a position that fits your interests and skills. We also offer several benefits, so you can be sure that you are well-compensated for your hard work.