What are the responsibilities and job description for the Patient Service Coordinator II position at Massachusetts General Hospital?
Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.
Does this position require Patient Care?
Essential Functions
- Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
- Functions as part of the care team in a Patient Centered Medical Home practice
- Providers administrative support to providers and clinical staff
- Primary roles, Front Desk and phone scheduler as needed
- Provides superior customer service in face to face patient contact and via the phone
- Use iPads for PROMs survey collection
- Patient check in and check out; co-pay collection
- Verify patient's insurance, assist with additional resources as needed
- Enroll patients in Patient Gateway
- Uses EPIC to document messages to various pools within MGH Chelsea HealthCare Center
- Prepares faxes and mails paperwork
- Schedules / reschedules / cancels appointments
- Addresses and triages live phone calls as needed
- Reviews and triages EPIC Clinical Messages, Patient Gateway e-mail multiple times a day.
- Schedules patient appointments for follow up office visits
- Completes EPIC functions, i.e. Arrival Status, No Show, Cancellations
- Fills empty slots within the clinician's schedules on a daily basis utilizing workqueue list
- Screens patients appropriate for direct scheduling (Patient Gateway requests)
- Runs designated EPIC reports and follows up with paperwork as needed
- Prepares prescription messages in EPIC for Immerse program
- Closes and reconciles all co-payment and self-payment batches for the day prior to end of shift.
- Recommends solutions to work flow; participates in trouble shooting and evaluating changes
- Demonstrates knowledge of HIPAA Confidentiality and Privacy Policies
- Demonstrates understanding of Disaster protocols to include : fire, safety and code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
Licenses and Credentials
N / A
Experience
office experience 2-3 years preferred
Knowledge, Skills and Abilities
Physical Requirements
The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
