What are the responsibilities and job description for the Patient Services Coordinator II, Spanish-English Bilingual position at Massachusetts General Hospital?
The Massachusetts General Hospital Psychology Assessment Center (PAC) is a neuropsychological and psychological assessment service for adult patients. To best serve our Spanish speaking patients, we are seeking a bilingual candidate fluent in both Spanish and English. The MGH has a robust Qualified Bilingual Staff (QBS) assessment program in place to designate staff as proficient to communicate directly with patients and their families in a language other than English.
20 hours per week; five 4-hour morning shifts
The Patient Services Coordinator (PSC)II works as a member of an administrative team to manage patient appointments and front desk responsibilities for the Psychiatry Department's Psychology Assessment Center, under the direct supervision of the Practice Manager. This includes :
- Greeting all patients and visitors in a professional and timely manner at the Psychology Assessment Center.
- Ensuring that the hospital's guidelines for patient identification are met and verifying patient information per best practices while completing check-in procedures, including external medication waivers and assignment of benefits.
- Completing revenue enhancement activities regarding copayment and self-pay collection.
- Assisting with coordination of transportation for patients including the arrangement of shuttle services, completion of PT1 forms, providing parking information, etc.
- Participating in hospital-wide initiatives, such as Patient Gateway enrollment.
- Providing information to patients about hospital and practice procedures.
- Providing each patient with required paperwork and obtaining signatures on billing and waiver forms.
- Facilitating the completion of questionnaires.
- Providing notification via email to research assistants and staff regarding arrival of research participants.
- Maintaining a clean and presentable workspace and waiting area and ensuring that masks, hand sanitizer and tissues are readily available per compliance guidelines.
- Enforcing infection control procedures such as the Universal Mask Policy are adhered to in the waiting room.
The PSC will schedule neuropsychological and psychological evaluations under the general direction of the Practice Manager and document appointment information utilizing the Epic / Cadence scheduling system.
The PSC will answer incoming telephone calls and monitor Patient Gateway and Epic in-basket messages and will triage inquiries to proper staff members. When appropriate, the PSC will directly work with patients to address questions and concerns.
The PSC will be responsible for sorting mail, incoming faxes and direct correspondence and distributing to appropriate staff.
Qualifications -
SKILLS / ABILITIES / COMPETENCIES REQUIRED :
EXPERIENCE :
Customer service and / or administrative experience in a health care related setting preferred
Additional_Job_Description
The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
