What are the responsibilities and job description for the Guest Experience Associate position at Massachusetts Horticultural Society?
Job Title: Guest Experience Associate
Location: Garden at Elm Bank, Wellesley, MA
Reports to: Director of Guest Experience and Education
Position Overview: The Garden at Elm Bank is looking for part-time seasonal Guest Experience Associates to join our team. As a Guest Experience Associate, you will be the first and primary contact for our garden guests. You will be hardworking, reliable and independent while a genuine ‘people person’ ensuring a warm welcome to our garden visitors. We are looking to hire one part-time position with primary availability Saturday and Sunday, and some weekdays.
Key Responsibilities:
- Greet and assist visitors with enthusiasm and professionalism
- Sell tickets, memberships, classes , and event admissions
- Prepare for public and private events
- Answer questions in person, on the phone, or by email.
- Maintain cleanliness and functionality of Visitor/Education Center
- Maintain cleanliness and accessibility of the Gatehouse and surrounding exterior
- Stock visitor spaces with necessary supplies and brochures
- Interact effectively with guests and staff, sharing knowledge about the Garden and its mission
- Familiarize yourself with POS systems, software, and front desk operations
- Independently solve problems and make sound judgments
- Open and close admissions booth and Garden facilities
- Ensure compliance with Garden rules and policies for visitor safety and site security
- Supervise volunteer greeters to assist with customer service
- Support Garden events by assisting with setup and sales
- Crosstrain and assist with servicing special events, including Festival of Trees in November and December
Qualifications:
- You must love all aspects of providing gracious hospitality to the public
- Experience in customer service, hospitality, restaurant service or another high-interaction public facing role
- Proficiency in operating electronic POS systems
- Handling cash and credit card transactions
- Answering and transferring phone calls
- Using general office equipment
- Ability to stand, sit, bend, occasionally lift and transport supplies between buildings
- Willingness to work outdoors in all seasonal weather conditions
Hours and Compensation:
- Part-time seasonal position
- Weekend and evening work required (scheduled in advance)
- A significant range of working patterns can be accommodated in these roles
- The salary range for this position is $15 to $17/hour. In modeling MHS's commitment to openness and transparency, starting salaries aren't typically at/near the top of this range. This is to create opportunities for team members to earn performance-based raises throughout their tenure in the role.
Application Requirements:
- Resume
- One-page letter demonstrating practical examples of your experience interacting with the public, running a sale, providing information, and/or keeping a facility tidy.
- Professional references
- You must successfully pass a background check prior to hire
Salary : $15 - $17
