What are the responsibilities and job description for the Site Reliability Engineering SRE Manager position at Massachusetts Medical Society?
Location : Houston
Schedule : 8 : 30 AM to 5 : 00 PM
FLSA : Non-Exempt
Position Type : Full-Time / Regular
Akin Gump Strauss Hauer & Feld LLP is a leading international law firm with more than 900 lawyers in offices throughout the United States, Europe, Asia and the Middle East. We are currently seeking an IT Support Specialist in the Information Technology department, reporting to the Houston IT Support Manager.
The role will reside in the Houston office and will be responsible for the day-to-day support of computer operations of the office. The IT Support Specialist is expected to perform all responsibilities with a commitment to providing superior service to the firm’s attorneys, advisors and staff, and maintaining an atmosphere of teamwork and continuous improvement. Above all, the IT Support Specialist must fulfill the needs of the firm in a manner which is consistent with the Firm’s Core Values.
Key responsibilities of this position include :
- Provide direct technical support (Level 1 and Level 2) for computer system users in the office.
- Support and troubleshoot both computer and telecommunications-related issues : software, hardware, network devices, printers, and smartphones.
- Handle tickets escalated from the Help Desk in a timely manner. Provide follow-up to users after initial visit. Retain ownership of own assigned tickets and update ticket logs daily.
- Lead projects as assigned by the Houston IT Support Manager. IT projects include but are not limited to software upgrades, computer set-ups, phone upgrades and end-of-lease equipment returns.
- Set-up audio / visual and other presentation needs in conference rooms.
- Assist with training system users as required on all aspects of computer Technology.
- Participate in application testing, and systems documentation.
- Participate in the weekly rotation of the after-hours department cell phone and provide after-hours support.
- Maintain accurate equipment inventory by following policies and with direction from the Houston IT Support Manager.
- Maintain and improve technical skills and abilities through continuing professional education and certifications.
- Light travel may be involved to other firm’s locations.
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Qualifications (Experience, Knowledge, Skills & Abilities) :
Required Skills
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