What are the responsibilities and job description for the Chief Operating Officer position at Massachusetts Nonprofit Network?
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Summary
Reporting to the CEO, the COO is an integral member of the executive leadership team . The COO leads and coordinates all programs and services in support of the strategic plan for the operations of Northeast Arc. The COO works to implement innovative program operational efficiencies and systems, advance quality outcomes and provide expert guidance to support key organizational decisions. In addition to possessing strong operational skills, the COO must be an accomplished communicator, strong motivator, assertive decision maker and a leader of change. This role is an on-site position.
Key Priorities and Responsibilities
The COO leads the program services team through the :
- Management of the organization’s programmatic structure to support a service delivery system that addresses the strategic priorities and mission of the organization.
- Continuous improvement of operational efficiencies and systems.
- Identification and secure new and additional funding / revenue sources.
- Creative innovative programs that are responsive to the changing needs of the service populations.
- Cultivation of relationships with external stakeholders to develop collaborative initiatives that meet Northeast Arc’s strategic goals and enhance the depth, quality, and types of service offerings.
The COO serves as the principal administrator of service delivery. Key responsibilities include :
The COO oversees and monitors :
The COO demonstrates leadership by :
Supervisory Responsibilities
Director, Community Employment
Director, Specialty ABA Services
Director, Long Term Services and Supports
Director, Residential Services
Director, Family Services
Director, Clinical Services
IT Director
Administrative Assistant
Qualifications
To perform this job successfully the incumbent must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Education and Experience
Highly qualified candidates will bring the following experience and attributes :
Computer Skills
Incumbent must be computer literate and have demonstrated proficiency conducting research using the Internet, use of email and have advanced skills in EXCEL, WORD, and Power Point.
Analytical Skills
Must have demonstrated ability to problem-solve, handle emergencies, meet deadlines and successfully manage multiple projects simultaneously.
Language Skills
Ability to read, analyze, and interpret the most complex documents. Exceptional interpersonal skills and the ability to respond to the most sensitive inquiries or complaints from families, staff or the public. Demonstrated ability to write reports, business correspondence, procedures, speeches and articles. Ability to effectively facilitate meetings and make effective and persuasive speeches and presentations on controversial or complex topics to senior management, public groups, and / or boards of directors.
Mathematical Skills
Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of sound business practices. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of materials and deal with several abstract and concrete variables.
Certificates, Licenses, Registrations
Valid driver’s license and reliable transportation.
Physical Demands
Regularly required to use hands to finger, handle or feel; required to talk and hear; stand, walk and sit; and occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
While performing the duties of this job the incumbent is occasionally exposed to outside weather conditions when traveling. The noise level in the work environment is usually moderate.
Travel
Some travel to conferences, seminars, and trade association events / activities to acquire specialized knowledge / skills or to represent Northeast Arc to others sharing the vision, goals or programs offered by the agency.
This job description is not all inclusive and does not state or imply that these are the only duties / responsibilities to be performed by the incumbent. The incumbent is required to follow / perform any other job-related instruction / duty / project as directed by the Board of Directors.
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