IT Applications Support Specialist

Attention Applicants: Please do not apply for this position using the MassCareers website. If you apply through the ‘Apply Online’ link on the MassCareers page, you will not be considered for this position.

How To Apply: Persons interested in being considered for this position should submit a cover letter and resume to David A. Wilson, Executive Director, at resume@mass.gov. Resumes submitted without a cover letter will not be considered.

Deadline Date: Until position is filled. First consideration will be given to persons who apply within the first 14 days following this posting.

You have successfully applied to the position only when you receive an e-mail from the State Ethics Commission. If you just receive an e-mail from MassCareers and not one from the Commission, you have not successfully applied. Please call 617-731-9500 with any questions.

The mission of the State Ethics Commission is to foster integrity in public service in state, county, and local government, to promote the public’s trust and confidence in that service, and to prevent conflicts between private interests and public duties. The Commission strives to accomplish this mission by conducting ongoing educational programs, providing clear and timely advice, and fairly and impartially interpreting and enforcing the conflict of interest and financial disclosure laws. Please visit our website for more information at https://www.mass.gov/orgs/state-ethics-commission.

Description:

The Applications Support Specialist will be responsible for providing technical support for all agency applications, ensuring they run smoothly and efficiently, and will work closely with users to resolve issues, implement updates, and enhance applications performance.

Responsibilities:

• Serve as the primary point of contact for both internal and external inquiries and issues relating to the Commission’s three applications: the legal case management system, the online conflict of interest law training application, and the statements of financial interests e-filing and management application
• Troubleshoot and resolve applications and hardware problems in a timely manner
• Assist with set-up, trouble-shooting and maintenance of all Commission electronics including desktop and laptop computers and peripherals, and office printers
• Collaborate with development teams to communicate user feedback and suggest improvements
• Monitor applications performance and implement optimizations as needed
• Provide user training and support documentation to enhance user experience
• Participate in applications testing and quality assurance processes
• Maintain and update system documentation and procedures
• Assist with software installations, upgrades, and patches, and inventories and surplus listings
• Stay current with industry trends and best practices in applications support

Supervision:

The IT Applications Support Specialist reports directly to the Executive Director.

Qualifications:

• Strong problem-solving skills and attention to detail
• Proficiency in SQL databases, or tools relevant to the applications
• Excellent communication and interpersonal skills
• Ability to work both independently and as part of a team

Preferred Qualifications:

• Experience with case management and financial software is a plus
• Familiarity with ITIL framework or similar IT service management methodologies
• Certifications in relevant technologies or methodologies (e.g., ITIL, SQL)

Minimum Entrance Requirements:

I. An associate’s degree with a major in the field of computer science, information technology, or related field; or

II. Two years of successfully completed course work toward a bachelor's degree with a major in the field of computer science, information technology, or related field; or

III. A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming, information technology, or related field; or

IV. An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming, information technology, or related field; or

V. Relevant military skills in system maintenance and management, user support, troubleshooting, user training, software installation, and cybersecurity for computer networks and databases from experience in the below or related occupational specialties:

• Information Technology Specialist
• Communications Specialist
• Cybersecurity Technician
• Signal Corps Personnel
• Logistics and Maintenance Training

Prior experience is desirable but not required; the successful candidate will receive on-the-job training.

What The Commission Offers:

• Competitive salary and benefits package
• Opportunities for professional development and growth
• A collaborative and inclusive work environment
• Flexible work arrangements
• Potential for remote work following probationary period

Comments:

All Commission employees must be sensitive to the confidential nature of the Commission’s functions and must comply with all confidentiality requirements.

This position is a permanent part-time benefited position for a minimum work hour per week of 18.75 hours.

Pay Rate:

The starting salary range for this position is $35,000 to $41,000 depending on experience. This position is funded from the Commonwealth’s annual operating budget and is subject to appropriation.

The State Ethics Commission is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, or other factors protected by law.