What are the responsibilities and job description for the Front Desk Associate position at Massage Envy - PCRK?
The Front Desk Associate (FDA) at Massage Envy plays a crucial role in ensuring an exceptional customer experience from the moment a guest walks through our doors. As the first point of contact, the FDA is responsible for creating a welcoming environment, managing appointment bookings, and providing information about our services and products. This position requires a strong focus on sales, customer service, organizational skills, and the ability to thrive in a fast-paced environment.
Key Responsibilities
- Greet and welcome guests warmly and professionally.
- Manage the front desk operations, including answering phone calls, scheduling appointments, and handling transactions.
- Provide accurate information regarding services, products, and promotions to guests.
- Maintain a clean and organized front desk area.
- Address and resolve guest inquiries and concerns promptly and effectively.
- Assist in promoting membership options, retail products, and additional services.
- Support the overall team in reaching sales and operational goals.
Requirements
- High school diploma or equivalent required; further education in hospitality or business is a plus!
- Previous experience in customer service or front desk roles is preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage a busy front desk efficiently.
- Proficient in computer operations and basic software applications.
- A positive attitude with a strong commitment to customer satisfaction.
Benefits
- Excellent medical, dental, and vision plans
- Paid time off
- Comprehensive 401K package
- 45% discount on products
- Employee referral bonuses
- ·Free monthly massage/skincare services
If you align with our Massage Envy Values- Optimism, Excellence, Consistency, Gratitude & Empathy, we can’t wait to meet you!
We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.
*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.
