What are the responsibilities and job description for the Front Desk Manager position at Massage Envy Spa?
Front Desk Manager Position Available:
The Front Desk Manager will supervise the front desk staff, manage all front-end duties, and provide excellent customer service to our guests. As the first face our clients see when they enter our location, you must be friendly, informative, welcoming, and be able to handle questions, complaints, and scheduling.
A team is only as strong as its leader so we are seeking out an Front Desk Manager who can:
Supervisory Responsibilities:
- Serve as a role model and leader to the front desk team; showing exemplary customer service and promotion of the Wellness Program.
- Identifying areas opportunity in performance and recommend tools and sales training to optimize performance of front desk sales team.
Duties/Responsibilities:
- Leader in membership sales.
- Provides leadership to the front desk team.
- Motivates and encourages team to ensure monthly sales goals are met.
- Reviews and analyzes sales and operational records and reports; uses data to project sales, determine profitability and targets, and identify potential new markets.
- Provides excellent customer service by greeting guest upon arrival, scheduling services, answering phone calls, addressing client questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone.
- Promote total body care by educating clients on new and expanding services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
- Assist with member retention through outreach via phone, letter, and email.
- Resolves customer complaints, staffing problems, and other issues that may interfere with efficient sales operations.
- Upholds all Massage Envy core values.
- Protects workplace culture by recognizing and supporting team goals, while building positive relationships with team members.
- Performs other duties as assigned.
Experience in sales and management is preferred. This position is a minimum of 35 hours per week. You must have flexible hours and be willing to work evenings and weekends when needed. Massage Envy offers a positive and relaxing setting for guests with affordable programs that allow guests to continue to come back over and over again.
We Believe Our Differences Make Us Better
We're excited to hear from everyone with passion to do a great job.
If you're ready to lead the charge to help people feel their best, we can't wait to meet you.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Mileage reimbursement
- Paid training
- Referral program
- Vision insurance
Compensation Package:
- Bonus opportunities
- Commission pay
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
Application Question(s):
- How many years of sales experience do you have?
Experience:
- Leadership: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $18 - $22
