Clinic Retention Specialist/Training Coordinator

Overview

Where Better Careers Begin!Massage Envy - Lexington (205 Columbia Ave, Lexington, SC 29229)

Are you a natural leader who loves to inspire others to succeed? At the Massage Envy Sandhill franchise, we support you to be your best while you inspire a team of caring professionals to deliver an excellent experience that will help others feel their best.

Perks & Pay:

• Competitive base pay of $17/ hour plus bonuses and commissions
• Employer-paid healthcare including medical, dental and vision plans
• Matching 401(k)
• Paid time off for full time employees
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• 50% off all services
• 40% off all products
• Travel and gas stipend

Qualified Candidates:

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required
• Are natural leaders who can build relationships while motivating, coaching and supporting a team
• Can have tough conversations in a professional and constructive manner
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission

Day-to-Day:

• Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, etc.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests

Retention Specialist Top Responsibilities:

• Creating and completing payment arrangements with clients
• Full knowledge of payment plan guidelines
• Assist in coaching the sales process daily with sales associates and managers and ensuring customer service professionalism
• Understanding of why we cure accounts instead of cancellation
• Follow suspended accounts processing guidelines
  • Making phone calls
  • Sending notice letters
  • Payment plans
• Follow Freeze Plus processing guidelines
• Updating client accounts
• Clinic loss prevention
• Proper note-taking/account documentation
• Proper phone etiquette
• Knowledge of find, history, and account review in Meevo
• Reviews reports daily, weekly, and monthly to assess progress
• Ability to demonstrate critical thinking (out-of-the-box creativity while maintaining Massage Envy brand and business model)
• Complete knowledge of forms and reports
• Greet guests and members with service, customer service, and brand excellence
• Travel to other locations ( Augusta, GA) to aid in clinic operation

Training Coordinator Responsibilities will include, but not be limited to the following:

• Training new hires on Meevo, opening, and closing procedures
• Mastering the Massage Envy Sales process, becoming the expert in implementing and demonstrating the sales process
• Conducting sales training, working with the FDAs on managing the sales process, adhering to the Massage Envy script, and maximizing sales closing opportunities
• Organize and conduct monthly "bootcamp" training sessions for new Sales Associates and underperformers
• Works with management on implementation of new customer service initiatives
• Travel to other locations (Augusta, GA) to aid in training processes

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be able to interact and communicate effectively with guests, members, staff, regional developers, franchise owners, and vendors
• Must be able to use office equipments including telephones, computers, fax and copier machines
• Must be able to be on feet for extended period of time
• Regular and reliable attendance, and ability to work flexible days and hours

Work Environment, Culture & Support:

The work environment characteristics described her are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Standard office environment
• Leadership Training and Development that is invested in YOUR success
• A caring community that strives to celebrate individuality and share knowledge

Interaction:

• Direct contact with Business Managers, Business Support Managers, an in-clinic Retention Specialist, if applicable
• Heavy phone contact with clients
• Send daily retention updatess to Business Managers, Business Support Managers, General Manager, and Franchisee

Shift Availability:

• Must have full, open schedule availability

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.

Salary

Job ID

Salary : $17