What are the responsibilities and job description for the Front Desk Sales Associate position at Massage Envy?
Job Summary
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently. As a Front Desk Agent, you will play a crucial role in creating positive experiences for our guests.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently.
- Handle reservations and provide information about available services.
- Upsell additional services and amenities to enhance guest experiences.
- Maintain accurate records of guest information and transactions using POS systems.
- Address guest inquiries and resolve any issues promptly with excellent customer service.
- Perform cash handling duties, including processing payments and managing cash drawers.
- Ensure the front desk area is clean, organized, and stocked with necessary supplies.
- Demonstrate product knowledge through engaging product demos when applicable.
- Exhibit strong phone etiquette when answering calls or responding to inquiries.
Experience
- Previous experience in a customer service role is preferred, particularly in hospitality or retail settings.
- Familiarity with retail math concepts is advantageous for managing transactions effectively.
- Experience with cash handling procedures is essential.
- Bilingual candidates are encouraged to apply to better serve our diverse clientele.
- Strong communication skills are necessary, both verbal and written, to interact effectively with guests and team members.
- A proactive attitude towards upselling services and products is highly valued.
Join us as a Front Desk Agent where your contributions will directly impact guest satisfaction and the overall success of our establishment!
Job Types: Full-time, Part-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
Shift:
- Evening shift
Ability to Commute:
- Bluffton, SC 29910 (Required)
Ability to Relocate:
- Bluffton, SC 29910: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $19
