Guest Success Specialist

Overview

Guest Success Specialist - Join Our Team of Wellness Advocates!

Massage Envy Delafield: 2920 Golf Road, Delafield, WI 53018

Your Opportunity to Shine in Sales and Customer Experience

Are you driven by the thrill of sales success and the joy of creating unforgettable experiences? At Massage Envy, our Guest Success Specialists don’t just serve customers—they create lasting connections, making every client feel like the center of our universe.

By fostering an impeccable, welcoming environment and delivering "over-the-top" customer service, you’ll help us transform wellness journeys into remarkable moments while hitting and exceeding your sales goals.

Perks and Pay

• Base pay: $15 per hour, with average sales commissions adding $100-$300 weekly based on performance
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• 40% off retail products 
• 50% off massage and skincare services
• Paid time off for ALL Team Members!
• Employer-contributed Medical Healthcare Plans
• Dental and Vision Plans
• Matching 401(k)

What Makes This Role Exceptional?

As a Guest Success Specialist, you’ll:

• Set the Standard for Customer Care: Deliver empathetic, personalized service at every opportunity, ensuring every guest feels valued and appreciated.
• Create an Environment of Excellence: Maintain a spotless, inviting clinic space that reflects our commitment to top-tier experiences.
• Drive Sales with Passion: Promote wellness services and retail products, introduce clients to the Massage Envy Wellness Program, and hit sales metrics that reward your dedication.
• Be a Connection Builder: Engage with guests on a deeper level to foster trust and loyalty, ensuring every client leaves with a smile—and comes back for more.

Daily Responsibilities That Make a Difference

• Welcome and assist clients with professionalism and warmth, ensuring their wellness journey begins with a "wow."
• Maintain a pristine and inviting clinic space where clients feel relaxed and appreciated.
• Exceed sales goals through proactive recommendations and education about our services, gift cards, and homecare products.
• Support team members to ensure seamless operations and an extraordinary client experience.

What You Bring to the Role

• Sales-Driven Mindset: You’re energized by setting and exceeding goals while helping others.
• Customer Connection: You understand that every client is unique and deserves to feel like the center of the universe.
• Eye for Detail: Impeccable cleanliness and attention to the little things that enhance the client experience.
• Team Spirit: You thrive in a collaborative environment where supporting others drives success.
• Positive Vibes: Optimism, empathy, and gratitude are at your core.

Why Join Us?

• Competitive Compensation: Enjoy hourly pay plus generous commissions that reflect your success.
• Wellness-Centered Culture: Help others feel their best while working in an environment that supports your own growth.
• Career Development: Gain invaluable skills in sales, customer care, and wellness.
• Perks That Delight: [Insert additional company-specific perks such as discounts, bonuses, or wellness programs.]

Be Part of Something Bigger

If you're passionate about connecting with people, achieving sales goals, and creating extraordinary client experiences, we want you on our team!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.

Salary

Job ID

Salary : $18 - $23