What are the responsibilities and job description for the Manager position at Massage Envy?

Overview

Assistant Manager

Do you have a passion for helping others?

At Massage Envy, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Nights and Weekends Required

Pay and Perks:

Unlimited bonuses and commissions

Paid Sick Time (PST) for all team members

Long-term career planning and advancement

401k & Health Insurance

Discounted retail & services

Qualified Candidates:

Must be 18 years or older

Are critical thinkers with basic math, computer skills and the ability to multitask

Have great people skills and can establish positive relationships with guests

Are supporters of Total Body Care with a general knowledge of massage, stretch and skin care services

Prior Massage Envy Experience is a HUGE plus

Driven, motivated and a natural leader

Day-to-Day:

Assist in training and onboarding Team members, ensuring they have a strong understanding of their job requirements

Assist in misc. tasks assigned by General Manager, Regional Director, and/or Franchise Owners

Provide outstanding customer service and help everyone feel valued and understood

Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations

Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions

Help grow and retain a client base both in-person and through phone/email outreach

Basic clinic upkeep including but not limited to dusting, emptying trash receptacles, wiping down frequently touched area, and maintaining general cleanliness in bathrooms, common areas, and breakroom

Culture & Support:

Trained leadership that is invested in YOUR success

Award programs (like Sales Associate of the Year)

A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.