What are the responsibilities and job description for the Sales & Customer Service Associate position at Massage Envy?
Overview
Where Better Careers Begin!Massage Envy
6241 E. State St.
Rockford IL 61108
815-398-3689
Do you have a passion for helping others? At Massage Envy Rockford franchise, we support and inspire you to be your best while we work together to help clients feel their best. As the winners of Best Massage in Rock Valley, we are committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.
Perks & Pay:
- Average of $18 per hour including bonuses and commissions
- Matching 401(k)
- Paid time off for all employees
- Employee Assistance Program
- A flexible schedule for a better work/life balance
- In-depth product and service training
- 40% off all retail products for personal use
- Employee membership 50% discount on services
Qualified Candidates:
- Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
- Are critical thinkers with excellent math and computer skills and the ability to multitask
- Have great people skills and can establish positive relationships with guests
- Are supporters of total body care with a general knowledge of massage and skin care services
Day-to-Day:
- Promote the value of Total Body Care by educating clients on new and expanded services:
- Selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
- Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
- Help grow and retain a client base both in-person and through phone/email outreach
Hours Needed:
- Monday: 10:45 AM-5:30 PM
- Thursday: 2:45 PM-9:30 PM
- Saturday: 10:45 AM - 6:00 PM
- Sunday: 2:45 PM-8:30 PM
If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!
*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.
Job ID
2025-234009Salary : $18
